Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Monday-Friday 8am-5pm
Pay Range
$24.85 - $37.30Essential Functions
• Builds strong relationships with all relevant stakeholders.
• Develops staffing plans and engaged in selection process, in cooperation with manager, to maximize use of resources.
• Updates master resources and documentation utilized by teammates.
• Understands and has a working knowledge of all workflows and technologies used within the department.
• Oversees fulfillment of performance metrics for the department, to include productivity, patient experience and quality standards.
• Manage teammates performance and manage assigned action reports/complaint management.
• Responsible for compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.
Physical Requirements
Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight and, hearing. Must be able to speak and articulate clearly. Works in a fast-paced environment.
Education, Experience and Certifications
High School Diploma or GED required; Bachelor's degree preferred. Customer service, call center or supervisory experienced preferred. One year health care experience setting preferred. Excellent written and oral communication skills required. Strong management skills required.
Patient Population Served
Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.
Protected Health Information
• Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.
• Will share information only on a need to know basis for work purposes.
• Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.
Machines, Tools, and Equipment
All related office equipment and supplies.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Benefits and more
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.