Supervisor Cargo Customer Service - HOU

Responsibilities

• Provides special care, attention, and assistance to internal and external SWA Customer’s as needed
• Assists in training and mentoring Freight Agents to ensure awareness of appropriate regulations, procedures, and Company policies
• Evaluates the work performance of Freight Agents to ensure that their work performance, attendance, and appearance meet Company and federal requirements
• Sets clear expectations on daily assignments and procedures or process changes to Employees
• Recognizes Team member achievements and ensure appropriate and effective coaching and/or accountability is delivered to address performance shortcomings
• Actively coordinates with all departments to maintain the station's on-time performance
• Partners closely with fellow Supervisors and Leadership to achieve Station objectives
• Ensures all Freight Agents are properly assigned and utilized
• Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
• Proactively reallocates Employees as needed and assigns rest and meal breaks as required
• Checks on supplies and equipment to determine that freight facility needs are met
• Works in air freight facilities and may be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
• Checks cargo information for each flight Handles cash, checks, credit cards, and coupons as forms of payment for shipments
• Computes charges, makes change and balances daily transactions
• Monitors, receives, and sends station AMS traffic pertaining to the stations operations and disseminates the information as needed
• Ensures Federally Mandated screening of all cargo shipments is handled according to the Southwest Airlines and TSA approved security program
• May perform SIDA signatory responsibilities as assigned
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Ability to successfully complete Freight Agent training and perform all essential job functions of a Freight Agent
• Ability to assume a high level of responsibility
• Ability to effectively communicate information and instructions verbally and/or via radio equipment, telephone, face to face, and public address systems
• Ability to read documents, follow instructions, learn, understand, and teach freight procedures, rules, and regulations
• Ability to read and write English
• Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of job
• Ability to sufficiently use and navigate current computer software, including Microsoft Office products
• Ability to work in environment with exposure to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods of time
• Ability to demonstrate awareness of hazardous situations and maintain safe working environment in addition to handling emergencies as needed
• Ability to maintain alertness to moving vehicles and aircraft
• Ability to work safely and with urgency under tight time constraints to accomplish quick turns of aircraft
• Ability to demonstrate strong organizational skills and attention to detail
• Ability to solve complex operational problems
• Ability to manage highly sensitive and confidential information
• Knowledge of Ramp, Operations, Provisioning and Freight Agent collective bargaining agreements and Company policies and procedures preferred

Education

• Required: High School Diploma or GED
• Preferred: College coursework or degree

Experience

• Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions

Licensing/Certification

• Must be able to obtain a SIDA badge and meet all local airport requirements
• Must possess a valid U.S. driver’s license
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
• Ability to obtain GSC qualification and comply with DOT drug and alcohol testing program

Physical Abilities

• Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
• Must be able to work in cramped or high places. Must be able to carry heavy items up and down jetway stairs
• Must be able to distinguish each color displayed on every type of screening equipment
• Must be able to hear and respond to the spoken voice an to audible alarms generated by screening equipment
• Must maintain the ability to wear prescribed uniforms

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be at least 20 years of age
• Must be able to work various shifts including nights, weekends, holidays, and overtime and some travel may be required for training

*Pay amount doesn’t guarantee employment for any particular period.

**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.

*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.