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Madison square garden entertainment corp.

Supervisor Building Operations - Beacon Theatre

New York City, NY Part Time

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?  

The Part Time Building Operations Supervisor will manage the daily activities of the custodial team and monitor back of house operations during events at Beacon Theatre. The position’s focus is on facility operations and the oversight of associated building systems as well as the supervision of the event driven staff.

What will you do?  

  • Assist in managing event budgets and event labor cost.  
  • Plan and organize responsibilities for event days for custodial team.  
  • Coordinate event related operations including event set up, installation of event materials, day of event execution and the overnight transition of events.  
  • Partner with internal departments including Event Production and Guest Services to coordinate repairs and maintenance on systems.  
  • Maintain a first-class operation to deliver superior service to internal and external clients.  
  • Evaluate and constantly improve the quality of the Theatre’s cleanliness and overall appearance ensuring that the highest client satisfaction and guest experience are achieved.  
  • Highly responsive to emergencies in a fast paced, time sensitive environment. Interview candidates for open porter and night cleaner positions and make recommendations for hire.  
  • Provide labor requirements and review and approve employee schedules, including requests for time off. Coach team and issue disciplinary actions as needed.  
  • Conduct periodic meetings with team to provide training on proper techniques, services, and monthly progress reports.  
  • Prepare, provide input, and conduct performance evaluations.  
  • Attend required trainings.  
  • Participate in special projects and performs other duties as assigned. 

 

What do you need to succeed? 

  • At least 3-5 years of supervisory experience in facility management. 
  • Prior experience in facilities management with direct responsibility for supervising back of house operations ideally with building maintenance, mechanical systems maintenance and facilities operations. 
  • Detail-oriented and able to work on multiple projects effectively in a fast-paced, event driven environment. 
  • Ability to develop good working relationships with all levels of management 
  • Proven conflict resolution experience. 
  • Commitment to provide a high-quality service experience for both internal and external clients.