Department:
Technical Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
As a Supervisor of Airframe Field Services within our Technical Operations Department, you’ll serve as Southwest Airlines’ trusted representative at the forefront of aircraft production and delivery. Partnering directly with Boeing and Spirit Aerosystems, you’ll ensure every aircraft meets the highest standards of safety, quality, and compliance before joining our fleet. Beyond production oversight, you’ll provide technical guidance for outsourced airframe maintenance, approve critical repairs, and manage schedules to keep operations running smoothly. Your Leadership ensures that every aircraft we operate is built and maintained to perfection, strengthening the reliability of our fleet and supporting the exceptional travel experience our Customers expect.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work from our Wichita, Kansas facility during business hours.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
- Oversees and supervises Southwest Airlines CAMP (Continuous Airworthiness Maintenance Program) at the AEMP (Airframe Essential Maintenance Provider)
- Assist the Manager, Airframe Field Services with oversight of Southwest Airlines CFR 121 program at one of our AEMP locations
- Provide oversight of the AEMP CFR 145 processes and controls
- Support daily maintenance operations at the AEMP location to include labor, material and engineering technical assistance
- Reviews assigned work packages with the AEMP Project Manager, Supervisor and Lead Mechanics and makes the necessary requests for changes recommended
- Provides daily surveillance of assigned AEMP personnel by use of DAS and IPA inputs
- Monitors the progress of each assigned aircraft and takes the necessary action to meet or exceed the RTS dates
- Coordinates aircraft maintenance requirements with all pertinent SWA company departments, specifically thru Mx Control, SWA Planning, SWA Engineering, and/or SWA Materials to advise the current status of each aircraft
- Monitors and supervises productivity and labor requirements on T&M categorized items ensuring adequate labor coverage for all shifts
- Reviews all work packages for completeness prior to aircraft returning to service
- Ensures all deferred maintenance items have the required materials and labor hours recorded
- Reviews and supervisors AEMP documentation to ensure all items are properly annotated and RII items are not delinquent
- Track all work being accomplished on assigned aircraft via data collection software. For Example: SBX, QuickBase, etc
- As a member of management, acts as point of contact for Southwest Airlines at the AEMP location
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Working knowledge of Boeing repair schemes and technical manuals
- Ability to read and understand technical documents, instruments, and test equipment
- Ability to maintain a high level of confidence and trust with all levels of leadership
- Ability to demonstrate and maintain a high regard for confidential and sensitive information
- Ability to think like an owner; demonstrates a high level of responsibility
- Ability to apply logical approaches to solving complex problems and identifying solutions
- Ability to self-start and work autonomously, with limited and disparate information
- Ability to communicate in a flexible and effective manner (written, oral, interpersonal)
- Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.), Quickbase, and
- Skilled in team-building and consensus-building
- Ability to build strong interpersonal relationships and lead through influence
- Ability to obtain and maintain CAT III Authorization, ETOPS Authorization and Airworthiness Release Authorization
- Ability to hear and detect problem areas during inspections
- Ability to lead others without direct positional authority
Education
- Required: High School Diploma or GED
Experience
- Fully functioning broad knowledge in:
Licensing/Certification
- Required: A&P License
- Must be able to attain a United States passport
- Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must be able to work a flexible schedule including some overnights, weekends and holidays as demanded by operational needs
- Must be able to travel as needed, international travel may be required
Pay & Benefits:
Competitive market salary from $134,750 per year to $149,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents
- Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
- Explore more benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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