Supervisor 2 (Payment Call Center Supervisor)

Initial Posting Date:

05/08/2026

Application Deadline:

05/21/2026

Agency:

Judicial Department

Salary Range:

$6,387 - $9,908

Position Type:

Employee

Position Title:

Supervisor 2 (Payment Call Center Supervisor)

Job Description:

Interviews: Generally, will be scheduled within two weeks after the application deadline. May take longer, depending on the number of applications.

Who we are

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public.

We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.

Benefits to you

• We pay 95% to 99% of medical insurance premiums for full-time employees [OR up to 99% of medical insurance premiums for part-time employees], including mental health coverage.
• The hourly equivalent for this position is $36.85 - $57.16.  [OR the annual salary for this position is $76,641 - $118,892.]
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!
• Salary offers are made with consideration of the candidate’s education and experience.

Position Highlights

The Office of the State Court Administrator's Business and Fiscal Services Division (BFSD) in Salem, Oregon, is hiring a Payment Call Center Supervisor (Supervisor 2).

In this role…

You will supervise and provide staff development to receipting specialists as well as staff who perform the duties of the Central Violations Bureau. Assign, monitor and review the work of staff. Establish work priorities and responsibilities. Conduct regular staff meetings. Submit request for recruitment of new staff; conduct application reviews, interviews, and check references for new hires. Review and makes a decision for leave requests and approves timesheets. Responsible for disciplinary actions including recommendations for the central services manager.

Responsible for reviewing, processing, and maintaining violation case records in accordance with state laws and court orders.  This role identifies cases that require mandatory appearances, evaluates failure-to-appear qualifications, and applies payment plan guidelines.  Duties include staying updated on legal and procedural changes, keeping accurate records, and working with internal teams to support smooth and consistent case workflows.  This position also reviews relevant statutes and rules to ensure current practices and determines when cases need mandatory appearance based on applicable requirements.

Oversee operations and quality control for cashiering operations and ensure accuracy, resolves escalations, and maintains procedures. Ensure account information is entered into the case management system in an accurate and timely manner.

Act as a liaison with courts, the department of justice (DOJ), department of corrections (DOC), and others on supporting policy updates and system improvements. Review and evaluate policies and procedures. Review and make recommendations to the BFSD leadership staff. Research and implement statutory changes, update procedures, and create forms. Maintain procedure manuals and resource materials. Resolve inquiries that are complex and sensitive from litigants, attorneys, governmental agencies, and the general public.

You will be responsible for overseeing databases and reports; supporting audits and budgets. Ensure regular audits are being performed on data entry and corrections are made. Monitor reports for central receipting and provide statistical information as needed.

Assigned tasks may be changed to accommodate workload and organizational needs.

Instructions for REQUIRED Cover Letter and Work History/Resume

Your cover letter and work history/resume should demonstrate how you meet the Minimum Qualifications, the Special Qualifications, and the Requested Skills and Attributes, which are listed below.

Submitted documents needs to be one of the following formats: .pdf, .doc, .docx. We are unable to open Google Docs (.gdoc) and Apple (.pages) formats.

Cover Letter (REQUIRED)

• Attach your cover letter (not to exceed two pages) in the Resume / CV / Cover Letter section of the application.  Your cover letter and filename should include your name.
• In the body of your cover letter, please include responses to all Requested Skills and Attributes listed below.
• Address the cover letter “To the Hiring Manager.”
• Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.
• Prepare your cover letter before starting your Workday application.

Work History/Resume (REQUIRED)

• Attach your updated resume in the Resume / CV / Cover Letter section of the application. Your resume and filename should include your name.

OR 

• Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.

Failure to follow these instructions may result in rejection of your application. All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

The application deadline is 11:59 p.m. on the date listed above.

Minimum Qualifications

(These must be evident in your resume or work history.)

The qualified candidate must have a bachelor’s degree in court administration, management, business or public administration, or a closely related field.

OR

Four (4) years of progressively responsible staff-support experience in OJD at the equivalent of Court Operations Associate or above.

OR

Four (4) years of recent experience supervising, directly or through lead workers, staff performing a wide variety of clerical or administrative support duties. The supervisory experience must include most, or all, of the following:

• Developing work procedures,
• Hiring or recommending hiring,
• Training,
• Assigning and reviewing work,
• Evaluating performance,
• Responding to staff concerns, and
• Handling disciplinary actions.

OR

Any combination of education and experience equivalent to four (4) years of experience that typically supports the knowledge, skills, and abilities for the position.

Special Qualifications

(These must be verifiable.)

None.

Requested Skills and Attributes

(These must be addressed in your cover letter.)

• Demonstrated success in training, motivating, assigning and evaluating work, disciplining, and coaching.
• Experience recognizing, addressing, and managing conflict in a business or professional setting.
• Experience making decisions related to workflow, priorities, and assignments.
• Experience managing operations, projects, or teams.
• Proficiency with word processing, spreadsheets, databases, and electronic file management.
• Experience evaluating statutory, rule, or system changes to ensure rules, processes, or procedures are compliant and meet all necessary requirements.
• Skill presenting information clearly and logically, both orally and in writing.
• Experience working in a court or other legal environment

Working Conditions

• This is a full-time position, and the work schedule is 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is FLSA-exempt and ineligible for overtime compensation for hours worked in excess of 40 per workweek.
• Occasional after-hours or overtime work may be required.
• Frequent phone and in-person contact with people from diverse backgrounds.
• Frequent phone and in-person contact with people who may be facing challenging life circumstances or highly stressful situations.
• Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, copy machine, fax machine, and scanner.
• Hybrid remote work may be available for this position after all training needs have been identified and satisfied.  Remote work agreements may only begin, change, or end with administrative authority approval.  Out-of-state remote work requires additional review and approval by the State Court Administrator (SCA).   

ADDITIONAL INFORMATION
Criminal Background Check
You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

Reference Checks

By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.

United States Employment Eligibility
OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.

Future Vacancies
Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.

Age-Based Discrimination

OJD does not request or require your age, date of birth, or attendance or graduation dates from an educational institution during the application process.

Veterans’ or Oregon National Guard Preference
Eligible veterans and current or former servicemembers with the Oregon National Guard who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans and current or former servicemembers with the Oregon National Guard must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking for documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities Veterans, Disabled Veterans & State Servicemembers web page for additional details, information, and resources.

Conduct Expectations
Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity
As an employer, OJD complies with Oregon’s pay equity law. Salary offers are made with consideration of the candidate’s education and experience. For more information on pay equity, click here.

Employee Benefits
Click here to access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please click here.

Questions and Support

• If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.
• Workday related information and resources are available here.
• For questions about a specific OJD job posting, call 503-986-5930 or email ojd.hrsd@ojd.state.or.us

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.