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The Supervising Clinical Coordinator, a licensed MSW, LLP, PhD, PsyD or LPC, assists the Behavioral Health Services Outpatient Manager in overseeing the daily operations of the Behavioral Health Services Outpatient Clinic. Under the direction and delegation of the manager, responsibilities include operations such as scheduling staff, annual reviews, timekeeping, corrective action, clinical leadership and direction to promote exceptional patient care and related documentation and regulatory compliance. The SCC assists in problem solving and communication between various BHS areas as well as the broader organization.
Pay Range: $75,192 - 112,798/annually
Employment Type: Full Time, 80 hours every 2 weeks
Schedule: Monday - Friday 8:00 am - 4:30 pm
Requirements: Masters in Social Work, Counseling, Psychology, or Related Field Required, Licensed as an LMSW, LLP, LPC, or Licensed Psychologist required, BLS for the Healthcare Provider by 60 days after hire required
Administrative-Leadership
- Provides leadership, direction, and guidance to staff through coaching and mentoring as well as agenda- setting, leading, and writing minutes for clinic meetings.
- Recruits and retains highly qualified staff and effectively addresses personnel issues in order to promote a healthy and productive work environment.
- Provides timely, fair and unbiased feedback to staff regarding performance which includes conducting performance reviews and implementing corrective action.
- Integrates and applies core values and organizational pillars as a means to guide and make decisions to achieve short- and long-term organizational objectives.
- Participates in Behavioral Health Services leadership meetings, Product Line meetings, Clinical Leadership Forum, and strategic planning of the department to achieve desirable outcomes, meet quality metrics and integrate care for patients throughout the continuum of services.
Supervision of Staff
- Prepares and manages schedules for all staff.
- Oversees daily clinic operations by responding to scheduling needs, unexpected employee absences, and patient emergencies.
- Trains and acts as a resource for staff.
- In conjunction with the Clinic Manager, completes staff evaluations including competencies and performance reviews for all staff.
- In conjunction with the Clinic Manager, verifies and completes timekeeping responsibilities.
- Serves as a role model and provides support to staff for managing difficult interactions with patients/family members.
Provider Support
- Anticipates and proactively responds to provider needs in order to promote efficiency and productivity within the clinic.
- Assists providers in coordinating services for patients outside of OP BHS as clinically indicated.
Documentation
- Documents patient information in the electronic health record accurately and thoroughly.
- Participates in SuperUser trainings and meetings.
- Acts as an integral part of training and supporting staff and providers when EHR changes, updates or downtime occur.
- Updates EHR when provider or patient changes are made in collaboration with IS support.
Quality Improvement
- Supports the quality improvement activities of the clinic and responds appropriately to change.
- Ensures compliance with policy, procedure and regulatory requirements.
- Maintains patients’ rights, confidentiality, and ethical billing practices.
Holland Hospital is an Equal Opportunity Employer, please see our EEO policy