The Supervising Case Manager (SCM) oversees a team of 1–3 Case Managers, manages shift operations across all San Francisco neighborhoods, oversees hotline functions, validates relocations and reunifications, and safeguards all client-related supplies, vouchers, tickets, and funds. The SCM ensures high-quality mobile and onsite services that support clients experiencing homelessness toward stabilization and long-term well-being.
Journey Home Supervising Case Manager spearhead mobile and on-premises client outreach, intake, assessment, and low-threshold to intensive case management: develop and manage individualized care plans, coordinate resources and wrap-around services, transport clients to appointments, connect clients with shelter and housing, facilitate health, mental health, and substance use disorder treatment, arrange travel and transportation, and help clients reunite with family, support networks, and careers for long-term well-being and housing stabilization. In this role, you will create, develop, and steward a caseload of approximately 20-25 clients at various stages of their journey toward housing stabilization and help approximately 3-5 people per month progress from homelessness toward housing stability.
Journey Home Supervising Case Managers are assigned a regular shift (Day, Graveyard), must be available to work outside of their regular shift when assigned, and must be available to work special events or serve as emergency workers when required by community need. Shifts can be reassigned or rotated as the business needs of the operations change.