Location:
22 St. Clair Avenue East, Toronto, Ontario, M4T 2S5
Position Title: Summer Student, Technical Support
Term Length: Summer 2026 (May - August)
Reporting to the Manager, Technology Operations, this position will be a team member of the IT support team which provides technical assistance to end-users, performs infrastructure and application troubleshooting on issues reported to the service desk.
Provide friendly and helpful customer service as first point of contact for application, and desktop support requests and technical issues.
Demonstrate good social skills in a professional services environment, working with a range of personalities and responsibilities from junior staff to senior executives
Interact with users via telephone, remote support tools, and direct desk-side assistance.
Provide technical support to user community for application and hardware requests such as: operating systems, standard desktop applications and SAAS applications.
Assist internal users with troubleshooting of computer related issues such as password resets, email setup, software installation, etc.
Maintain ownership of tickets/issues from filing through to completion including regularly communicating updates to clients on ticket status within the Ticketing System.
Recommending workarounds to customers on issues when possible and creating solution articles for known issues to empower customer self-service
Responsible for time management and resource management to resolve all user requests effectively, and appropriately.
Analyze, document, and escalate critical requests and incidents to L2 Support Team.
Coordinate with and assist the infrastructure team with core infrastructure issues and perform preventative maintenance on critical systems including systems, Network & Security matters as per the instructions.
Image laptops for end-users.
Maintain pool of loaner laptops.
Maintenance and troubleshooting of Video conference rooms and report issues to vendor and L2 support.
Completed at least 2-semesters College Diploma or University bachelor’s degree in computer science. Closely related fields work too, such as AI, Machine Learning and Cybersecurity
Good level of understanding of software concepts
Good level of understanding of networking concepts
Knowledge of productivity suite such as Microsoft Office
Knowledge of collaboration tools such as Microsoft Teams, Sharepoint & OneDrive
Excellent verbal and written English communications skills
Strong analytical and problem-solving skills
Good level of troubleshooting of Windows 11
Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties' portfolio spans approximately 65 million square feet of gross leasable area and consists of over 700 properties primarily focused on supermarket-anchored shopping centers.
Choice Properties’ strategy is to create value by enhancing and optimizing its portfolio through high quality transactions, strategic development and active property management. We mainly focus on necessity-based retail, and high-quality industrial and mixed-use assets. In particular, we have a strategic relationship with Loblaw, our largest tenant, that provides us with access to high quality investment opportunities.
Our established operating platform with a proven track record of success also provides us with access to a transformational development pipeline that we believe supports superior long-term value creation and growth. A commitment to continuous learning and development is a strong part of our culture.
Choice Properties REIT recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and employees with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Number of Openings:
1Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Hiring Range / Échelle salariale à l’embauche :
$35,000.00 - $40,000.00 / 35.000,00$ - 40.000,00$ (per year / par an)
A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.