[Summer Internship 2026] CEG Product Design Intern (Bangkok based)

Get to know our team:  

The Customer Experience Group (CEG) Design team at Agoda shapes the experiences travelers rely on after they book. We focus on creating clarity, reducing effort, and helping users feel confident and in control across key post-booking journeys. Our work spans booking management, messaging, automation, refunds, and self-service tools used by millions of travelers on both app and web.

We collaborate closely with Product, Engineering, Research, Data, and Operations to solve complex UX problems at scale. The team moves quickly, experiments often, and brings together customer insight, business impact, and thoughtful design to improve the post-booking experience.

The opportunity: 

As a Product Design Intern at Agoda, you will work as part of a multidisciplinary team partnering with a Product Manager, Engineers, Researchers and cross-functional stakeholders. Together, you will explore user problems, design solutions, and validate them through experimentation and research.

Design at Agoda is fast, data-informed, and iterative. You will see your work ship quickly and gather real-world feedback that directly influences the product’s evolution.

This internship offers hands-on experience designing for real users in a global travel platform. You will work on high-impact post-booking flows and help improve experiences that directly influence customer satisfaction and operational performance.

In this role, you'll get to: 

• Work with the CEG Design team to improve post-booking workflows across app and web.
• Create wireframes, prototypes, and high-fidelity designs in Figma.
• Turn complex rules, policies, and timelines into simple, clear, and intuitive experiences.
• Contribute to user testing, gather insights, and translate findings into design recommendations.
• Use and help maintain the Agoda Design System to ensure consistency and quality.
• Participate in design critiques and collaborate with PMs, Engineers, Researchers, and Operations partners.
• Document design decisions, edge cases, and interaction behavior to support implementation.
• Assist in framing problems, building hypotheses, and identifying UX opportunities.

What you'll need to succeed:

• Currently enrolled as a 3rd-year student or below and will maintain student status throughout the internship period.
• Available to participate in the internship program from 22nd of May to 31st July 2026 (10-week program)
• A student portfolio or sample projects demonstrating design thinking.
• Basic proficiency in Figma or similar design tools.
• Strong interest in UX and UI design for real-world problems.
• Clear written and verbal communication skills in English.
• Ability to break down complexity and structure information clearly.
• Curiosity, openness to feedback, and eagerness to learn.
• Comfortable working in a fast-paced, multicultural environment.
• Understanding of interaction design or prototyping.
• Familiarity with design systems and reusable components.

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