About the Role:

Grade Level (for internal use):

Client Support Intern,

The Team: S&P Global Market Intelligence is a division of S&P Global. We deliver data, research, and technology that help customers broaden perspective, operate with confidence, and make decisions with conviction. The Public Market Solutions APAC Client Support team supports clients using our platforms by answering product questions, troubleshooting basic issues, and partnering with internal teams (Product, Development, Data, etc.) to escalate and resolve more complex cases.

Responsibilities and Impact:

• As a Client Support Intern, you will play a crucial role in ensuring a positive client experience by supporting day-to-day client inquiries and internal workflows, gaining invaluable exposure to global financial markets and issuance-related workflows.

• Respond to inbound client queries (via email/ticketing tools) by providing accurate, timely help for common “how-to” questions and basic troubleshooting, with continuous guidance and mentorship from the team to foster your development.

• Log and document client interactions clearly in the team’s service management system, following templates and internal standards, contributing directly to the quality and integrity of our client service operations.

• Support the team with administrative and operational tasks (e.g., organizing requests, tracking case status, preparing simple summaries), enhancing your understanding of operational excellence in a global technology environment.

• Help liaise with internal teams by collecting details (screenshots, steps, timestamps) and escalating cases when needed, building your professional network and cross-functional collaboration skills.

• Support other ad-hoc tasks/projects as assigned (learning-focused, with supervision), offering opportunities for hands-on learning and practical application of your skills.

• All employees are required to work from the office a minimum of 2 days per week.

Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $A to $Z. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits.

What We’re Looking For:

Basic Required Qualifications:

• Current student (or recent graduate) pursuing a Bachelor’s degree in Finance, Economics, Business, Information Systems, or a related field.

• Basic proficiency in Microsoft Office (Outlook, Excel, PowerPoint); comfortable learning new systems/tools.

• Strong written and verbal communication skills; able to explain information clearly and professionally.

• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Additional Preferred Qualifications:

• A collaborative mindset, actively seeking ways to work with others and contribute to shared goals.

• Demonstrated attention to detail, organization, and the ability to assess urgency in tasks to ensure effective delivery.

• Curiosity and willingness to learn about financial markets and client support practices, proactively seeking new information and generating innovative ideas.

• A resourceful and solution-oriented approach, demonstrating adaptability when new information comes to light.

Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

Summer Intern - Client Success

About the Role:

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