Suites Sales Office Administrator

Suites Sales Office Administrator

The Suites Sales Office Administrator supports the Premium and Suites Sales Management team in coordinating suites and catering operations to ensure events are executed accurately and guests receive an elevated service experience. This role focuses on administrative, scheduling, billing, and data-entry tasks that connect suite sales orders, guest details, culinary production, operations, and accounting.

Compensation

Hourly Wage: $20.00

Vacancy Status

This posting is for a new vacancy.

LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services through our white-label approach.

Our network spans more than 450 venues worldwide, hosting 20,000 events and welcoming 165 million guests annually. Our expertise includes feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events.

The Legends Global culture is built on respect, ambitious thinking, collaboration, and bold action. We are committed to an inclusive environment where team members can be authentic, make an impact, and grow their careers.

Winning is an everyday mindset at Legends Global. We succeed together as one unified team.

The Role

Duties & Responsibilities

• Support total guest and client satisfaction by delivering professional, service-focused communication to internal stakeholders and suite purchasers.
• Reconcile daily due-backs and event paperwork, ensuring accurate recording of suite charges, credits, and adjustments.
• Produce event and production reports such as food labels, menus, and order summaries for suites and catering events.
• Map out and communicate production plans (e.g., pizza production) based on event needs and suite orders.
• Place specialty food orders (e.g., sushi, kosher, dietary-specific items) with approved suppliers as required.
• Contact suite clients to confirm event orders, verify dietary restrictions, confirm delivery timing, and capture any special requests.
• Input staffing schedules into the scheduling system and update changes as directed by management.
• Review suite and catering invoices for accuracy, ensuring all items, taxes, and service charges are correctly applied.
• Perform data entry for catering event consumption, suite orders, guest and client details, and other operational data into relevant operating systems.
• Review event details with culinary and operations teams to ensure menus, timing, and special suite requirements are clearly communicated.
• Assist the accounting team with accounts receivable follow-up, documentation, and reconciliation related to suite and catering billings.
• Attend weekly suite and catering meetings to gather information, provide updates, and ensure alignment on upcoming events and client expectations.
• Maintain a clean, organized, and professional office work area, including proper filing and secure handling of client and guest information.
• Perform additional administrative tasks as assigned by Premium and Suites Sales Management.

Skills & Abilities

• Ability to handle high-volume situations and competing deadlines in a fast-paced, event-driven environment.
• Strong computer skills, including proficiency with office applications and the ability to learn event, POS, CRM, and scheduling systems.
• Professional phone and email etiquette, with a warm, clear, and sales-supportive communication style.
• Strong organizational skills with excellent attention to detail for data entry, documentation, and invoice review.
• Effective written and verbal communication skills for interacting with diverse groups of clients, vendors, and fellow employees.
• Ability to prioritize tasks, manage time efficiently, and remain calm and composed under pressure.

Knowledge, Skills, & Experience

• Previous experience in an administrative, sales support, event coordination, or hospitality office role is an asset.
• Familiarity with suites, premium hospitality, or ticketing/sales operations is preferred but not required.
• Experience with basic accounting or accounts receivable processes is an asset.
• Demonstrated ability to work effectively with diverse clients and team members in a service-focused environment.
• Availability to work evenings, weekends, and holidays based on the Rogers Centre event schedule.

Physical Demands

• Primarily office-based role with periods of sitting at a desk and working at a computer.
• Occasional standing and walking to attend meetings or coordinate with operations, culinary, and sales teams.
• Frequent keying/fingering for data entry, report generation, and use of office systems and equipment.
• Frequent speaking and hearing to communicate by phone, in person, and in small group settings.
• Ability to lift light office materials (files, small boxes, supplies) as required.

The essential responsibilities of this position are outlined above and may be adjusted due to operational requirements or reasonable accommodation. This description does not limit management’s right to assign other duties.

Hiring Process Disclosure

Legends Global may use automated or artificial-intelligence-based tools to support aspects of the candidate screening or selection process.

Legends Global is an Equal Opportunity Employer and is committed to employment equity. We encourage applications from Women, Indigenous Peoples, Persons with Disabilities, Members of Visible Minorities, and Veterans. We are dedicated to fostering an inclusive and accessible workplace in accordance with applicable human rights legislation.