Subacute Access & Demand and SGHS Site Manager

Job Description:

• Permanent / Full Time position

• Senior leadership opportunity

• Kew location

About the Role

As the Access and Demand Manager for Subacute Services you will be responsible for maintaining occupancy in Subacute beds across SVHM Fitzroy and Kew sites including Transition Care beds located in Ellerslie.

Your responsibilities as the Site Manager for St George's Health Service include the management of the Hospital After Hours Coordinators, Reception, liaison with Support Services, Engineering and Infrastructure and other onsite services and subservices to ensure smooth operation of the facility.

Classifications for this position will range from be either an Allied Health professional / relevant Nursing qualification.

Your Contribution

• Certificate, Diploma or Degree (minimum) in a relevant discipline which meets the registration requirements of that discipline.

• Demonstrated understanding of the healthcare environment, including key safety, quality and financial drivers.

• The ability to shape and achieve strategic and operational goals, implemented through a sustainable deliberate improvement methodology.
• Current National criminal history check, or willing to obtain.

What we Offer

• A healthy work/life balance is encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
• A focus on wellbeing initiatives, with regular events and programs.
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities.
• Salary Packaging – Increase your take home pay!
• Discounts and Promotions always available through our Foundation.
• Regular opportunities for professional development to assist you to reach your career goals.
• A culture of continuous improvement.

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.

Contact

Annette Woof annette.woof@svha.org.au

SGHS Site Manager

The SGHS Site Manager is responsible for the overall operational coordination of the St George’s site. This includes direct management of the SGHS Hospital After Hours Coordinators and main reception and switchboard services, as well as emergency management responsibility during business hours. The role also acts as a key liaison with Support Services, Engineering and Infrastructure, Security and other onsite service teams to ensure the efficient and seamless operation of the facility. 

• Responsible for bed access and referral management for Subacute wards (Rehabilitation and GEM) across Fitzroy and SGHS, as well as bed-based TCP (Ellerslie)
• Provide operational leadership for SGHS Hospital After Hours Coordinators, Reception Manager, and reception/switchboard services
• Ensure seamless interface with Facilities Management, Support Services, Subacute and Transition Care NUMs, managers, and team leaders on site
• Liaise with other programs and services including Mental Health (Normanby), Dialysis, and Residential Aged Care (Berengarra, Prague, Auburn) located on-site, and outpatient and community services (including admitted @home wards) based onsite at SGHS or supported by HAHC’s
• Understand and balance operational requirements and competing priorities across Subacute and other SGHS/SVHM services, negotiating effective resolutions as needed
• Act as delegate for the Group Manager Subacute and ACAS when required
• Lead Occupational Health and Safety initiatives, emergency coordination and management, and occupational exposure incident response at SGHS
• Review policies and represent SGHS at SVHM Emergency Planning Committee and other relevant SVHM committees as required
• Manage operational, financial, and workforce issues within the portfolio
• Optimize clinical resources, identify efficiencies, and drive innovation to meet program deliverables and activity targets
• Foster effective communication and positive relationships with internal and external stakeholders
• Promote a culture of continuous improvement in operational efficiency and quality of care, aligned with SVHM improvement systems and methodologies
• Contribute to service development and program-wide activities within the Continuing Care program

General

• Perform the duties of the position to the best of their ability and to a standard acceptable to SVHM
• Ensure all those in the area they manage, comply with all SVHM policies, procedures, by laws and directions
• Ensure all those in the area they manage, only access confidential information held by SVHM when this is necessary for business purposes, maintaining the confidentiality of that information once accessed
• Display adaptability and flexibility to meet the changing operational needs of the business
• Participate in the annual SVHM performance review process and ensure same for those in the area
• managed
• Treat others with respect and always behave professionally and in accordance with the SVHM Code of Conduct
• Comply with applicable Enterprise Bargaining Agreement provisions
• Display a willingness to develop self and seek to improve performance
• Organise and participate in unit meetings and orientate new staff as required
• Participate in hospital committees as required.

Clinical Quality and Safety 

• Ensure clinical care is undertaken within established procedures in order to provide safe clinical care for patients/residents, ensuring clinical risk is minimised
• Ensure clinical staff work within their approved scope of practice and at all times with appropriate supervision
• Ensure all clinical staff maintain their clinical registration and any required indemnity cover
• Ensure all staff attend necessary training that enhances safety and quality of clinical care
• Promote a culture that supports learning and encourages reporting of errors
• Implement systems to identify and manage risks and to deal with and learn from incidents and complaints
• Implement all facets of the SVHM safety and clinical quality programme within clinical area managed
• Collaborate with more senior levels of management to implement the SVHM safety and quality agenda
• Provide feedback to more senior management in relation to problems or issues that impact on safety and clinical quality.

Person Centred Care

• Ensure that consumers receive information in an appropriate and accessible format
• Actively support consumers to make informed decisions about their treatment and ongoing care
• Ensure consumers are aware of their rights responsibilities and how to provide feedback

Health and Safety

• Ensure all health and safety related policies, procedures and directions are complied with in the area they manage
• Ensure all in the area they manage undertake annual Fire and Emergency Training and comply with fire and emergency procedures  
• Ensure all those in the area they manage, treat others with respect, behaving professionally and in accordance with the SVHM Code of Conduct and undertaking annual Workplace Culture and Equity Training
• Conduct regular safety audits with Health and Safety Representatives and implement required improvements
• Minimise WorkCover costs by actively assisting the return to work of any employee injured in the area they manage.
• As required, comply with fit-testing and PPE requirements
• Participate in reporting and analysis of safety and quality data including risks or hazards
• Report any hazards, near misses and incidents (regardless of whether an injury occurred or not) into Riskman
• Identify and report any variance to expected standard and minimising the risk of adverse outcomes

Human Resource Management

• Ensure that workforce planning is regularly undertaken and implemented to provide for the ongoing resource needs of the area they manage
• Ensure recruitment and rostering practices comply with applicable Enterprise Bargaining Agreement and cost effectively support delivery of quality service
• Ensure new employees are properly inducted to their local work environment and attend the General Hospital Orientation program
• Ensure all those who work in the area managed, undertake an annual performance review and are continually developed to reach their full potential
• Ensure leave is rostered fairly and that employees in the area managed, regularly take leave and do not accumulate excessive leave except where a plan is in place as to when that leave will be taken. 
• Actively manage individual and team performance to maximise performance and minimise workplace problems and conflict 
• Continuously seek individual and team improvement and take responsibility for the introduction of any changes required to bring about such improvements.

Financial management

• Oversight and coordination in the development of the annual budget allocation for the area managed
• Oversight and management of the service cluster cost centres and related financial activities

• Monitor EFT and expenditure to ensure spending remains within budget allocation
• Ensure decision making remains within delegated authority

The incumbent of this position will be expected to possess the following core capabilities:

• Capability
• Demonstrated behaviour
• Personal
• Personal effectiveness
• Sets and measures team goals, driving pursuit of higher standards of practice
• Learning Agility
• Responds to new and complex situations by adjusting behaviour appropriately
• Outcomes
• Patient/Resident centred
• Monitors satisfaction levels and proactively addresses issues
• Innovation and Improvement
• Anticipates problems and continuously improves systems and processes
• Strategy
• Driving Results 
• Takes ownership for performance of team results
• Organisational Acumen
• Uses information and organisational knowledge to make decisions and achieve results
• People
• Working with and Managing others
• Leads others and shares responsibilities, providing support and effective communication
• Collaboration
• Operates Cross functionally and develops constructive relationships across the organisation

• Tertiary level healthcare qualification in a relevant discipline which meets the registration requirements of that discipline (if applicable)

• Demonstrated experience working clinically in a tertiary healthcare setting
• Highly developed management and organisational skills, including demonstrated experience in leading and managing a wide range of multidisciplinary staff and functions
• Ability to engage people with a clear vision and outstanding communications skills
• Ability to empower staff to lead high performing teams that deliver organisational objectives
• Demonstrated understanding of the healthcare environment, including key safety, quality and financial drivers
• Demonstrated experience in working collaboratively with a wide range of internal and external stakeholders and partners
• Ability to deliver results whilst upholding high ethical and professional standards
• Commitment to the Mission and Values of St. Vincent's Health Australia

Closing Date:

13 February 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct