Student, User Device Management (Summer 2026, 4 Months)

Choose a workplace that empowers your impact. 

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.  

We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 640,000 members, placing their best interests at the heart of everything we do.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

 

In this role, you will ensure the proper operation of all End User Computing technologies. This includes receiving, prioritizing, documenting, and actively resolving end-user incidents and requests and escalating incidents appropriately to maintain Service Level Agreements (SLAs). The User Device Management Analyst will provide remote and in-person support when required. Resolution of incidents will involve using diagnostic tools and IT Service Management (ITSM) tracking tools. You will be a crucial member of an engaged, high-reaching team—part of a world-class, winning culture that prioritizes people development and provides exceptional customer and employee experience.

Operational Management 

• Provides end-to-end technology support, including hardware, applications, network and storage, etc.
• Assist with incident recovery and detailed root case analysis.
• Conducts independent analysis and assessment to resolve strategic issues.
• Respond promptly to incidents and service requests from clients to ensure we meet service response goals.
• Record, track, and document incident responses to the final resolution, including all successful and unsuccessful decisions and actions.
• Develops or helps to build knowledge base articles for client and internal use.
• Manage outages, proactive communication, and problem management through to resolution—tracking of postmortems, bug fixes, enhancements, etc.
• Supports deployment activities, managing implementation issues to resolution.
• Assist with special projects like the Windows 11 corporate deployment and laptop hardware refresh.

Requirements

• In the process of obtaining a post-secondary degree in computer science or computer-related studies.
• Experience in customer service or client-facing interactions.
• End user experience with Windows laptops, MacBooks, iPhones and Android devices.
• Experience with Windows 11 operating system.
• Understand network topology and can diagnose base-level network issues.
• Embrace collaborative sharing of knowledge within a teamwork environment.
• Be available to work rotating schedules, including evenings, weekends, and holidays.

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 4 days per week. 

IMPORTANT: Application Instructions:

To ensure your application is submitted to our applicant tracking system accurately, please follow the instructions below.

 

Please include all required documents (Resume, Cover Letter, Unofficial Transcript, etc.) in one combined file. Your application may be submitted in PDF of Microsoft Word format.

  

This posting is for an existing vacancy.

 

The expected salary range for this position is $50,700.00 - $70,200.00 per year, prorated based on the term of the contract.

 

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

 

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

 

Note: OMERS uses artificial intelligence tools to assist in the recruitment process.