Compensation: $22.43
Job Summary
Assessment, Placement & Testing Support
Provides a welcoming and friendly environment with high-quality customer service for all students, visitors, faculty, and staff
Communicates with students about assessments (placement, career, computer literacy, basic skills, etc.) and testing processes in-person, by phone, email, and virtually
Reviews student records to determine which placement assessments are needed for each individualized student plan
Utilizes professional proctoring procedures to support a secure and fair testing environment
Guides students in understanding placement results and how they connect to academic planning and success
Student Coaching & Support
Integrates and explains policies and procedures across enrollment services and related areas in clear, student-friendly language
Anticipates student needs by considering all aspects of the enrollment cycle and proactively offering support
Makes appropriate referrals to faculty, advisors, counselors, program coordinators, and other student service resources to ensure comprehensive support
Provides outreach and follow-up support to existing students and prospective students to encourage enrollment
Enrollment & Student Success
Assists students understanding academic planning, career planning, course selection, and registration
Provides guidance on how enrollment decisions may impact financial aid, tuition, and academic progress
Conducts outreach and follow-up with students to encourage enrollment and persistence, especially during key semester milestones (pre-semester, first 4 weeks, mid-term, completion)
Supports new student orientations, financial literacy initiatives, and other programs that foster belonging and early momentum
Collaboration, Training & Administrative
Assists with other Student Success areas as needed or assigned, particularly during high-demand periods
Collaborates with colleagues across the division to streamline processes and deliver consistent, student-friendly support
Participates in cross-training in multiple areas of the student experience to provide seamless service and ensure continuity of operations
Works from multiple college locations as assigned, ensuring consistent practices, strong service coverage, and an enhanced overall student experience
Completes and maintains required documentation
Keeps accurate records
Maintains confidentiality of student files and other sensitive subject matter
Provides requested data and information, as required.
Culture of Respect
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
OTHER DUTIES & RESPONSIBILITIES
Attends departmental, divisional, and unit staff meetings on a consistent basis
Hours may include working outside of a normal workweek schedule as needed to meet program needs and workload demands
Manages multiple assignments of varying complexity with the ability to adapt to the changing needs of the College and business partners
Required to work from multiple college locations as assigned
Regular, predictable, and punctual attendance is required.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
Associate’s Degree
Three (3) years of experience working in higher education or a customer service-related position
*An appropriate combination of education, training, coursework, and experience may qualify a candidate.
LICENSES AND CERTIFICATIONS
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s)
*CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment
Full Time/Part Time:
Union (If Applicable):
Scheduled Hours:
Additional Information
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