Full-time, Continuing position
Salary Level HEW 5 + 17% Superannuation
Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
About the role
As Student Service Officer, you will be working in a dynamic, supportive team to provide high quality support and advice to students across RMIT’s Student Connect channels and service points. You will be helping students to explore and understand their options, guiding them through student administrative and support processes to help resolve any issues and enhance their RMIT student experience.
We are looking for someone who:
Is passionate and motivated to deliver high quality customer service.
Has a high level of emotional intelligence with proven ability to quickly build and maintain good working relationships.
Learns quickly, with the ability to adapt to, and accurately use and apply, new systems and procedures.
Displays resilience, working well under pressure, managing tasks and competing priorities in a busy environment.
Shifts easily between different service channels and locations as demand requires.
Has a demonstrated understanding and commitment to diversity, inclusion and reconciliation.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Group
The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce.
We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.
Our objectives are to:
Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience
Deliver impactful, connected service, care and development opportunities at scale, and to
Engage, empower and value each other so that together we can make a difference. We welcome a diversity of perspectives and are inclusive in our approach to work.
We are aligned in our passion for having a collective and positive impact on the student experience at RMIT. Our team is comprised of talented and motivated people from a range of professional disciplines and backgrounds, at various stages of their careers and including RMIT students.
We are a values-led organisation and we value imagination, agility, passion, inclusion, courage and impact.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact the Talent Team via email talentsupport@rmit.edu.au. Please do not send your application to this contact.
Position Description – Student Service Officer
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
#Li-Hybrid
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.