ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.
The Opportunity:
We are seeking a dedicated and knowledgeable education counselor to help international students select the best schools and programs suited to their goals. Your job is to help international students pursue their education dreams abroad. You will do this by providing personalized service to international students through the likes of phone, live chat, email, Whatsapp, and other communication applications and tools. This is a high-performance, individual contributor role with the primary goal of increasing the number of paid applications from direct students on our platform
What you'll be doing everyday:
Advising Students: Provide tailored advice to international students on suitable schools and programs based on their academic history, career goals, and admission probabilities.
Application Guidance: Assist students in understanding and navigating the application process, including gathering required documents (e.g., transcripts, language tests, resumes, statement of purpose), understanding deadlines, and next steps along the way.
Communication: Engage with students via phone, live chat, and email to answer queries, provide updates, and offer support throughout the application process.
User Feedback: Identify and report students' needs and challenges.
Additional Services: Educate students on the additional services available to them, such as loans, GICs and scholarships.
What you bring to the table:
Previous experience in academic advising, international education, or a similar role is required. Preference will be given to candidates with experience counseling students for overseas education in countries such as Canada, the UK, US, and Australia
Strong sales skills with evidence of achieving and exceeding sales targets
Excellent communication skills (verbal and written), cultural sensitivity, and the ability to provide empathetic support.
Familiarity with various international education systems, admission processes, and visa requirements is required
Organized and diligent. Able to keep organized managing large student volumes. Diligent enough to follow up with students regularly to support their application journey
Self-motivated and solutions-oriented. Able to drive results on your own through initiative, focus, and problem-solving skills
Able to learn quickly about changes to visa requirements, education programs, and other factors key to helping students make informed decisions
Experience using Zendesk, Jira, and Google suite is an asset
Ability to prioritize tasks with attention to detail to ensure information accuracy.
Be flexible with working hours
About ApplyBoard
ApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.
Ready to join us? We're grateful for your interest in joining the ApplyBoard team. However, only select applicants will be contacted for an interview.
We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses. These tools don't replace human judgment, and final hiring decisions are made by our team members. If you'd like more information about how your data is processed, please contact us.
ApplyBoard welcomes applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.