Student Financial Services Officer (Contract)

Please note: This is a fixed-term contract with benefits set to conclude in March 2027.  

About the Role: 

Reporting to the Manager, Student Financial Services and A/R, the incumbent advises current and prospective students in all aspects of their financial portfolio while at Brock University. The Student Financial Services Officer (SFSO) utilizes an in-depth understanding of Registration, Student Accounts, Tuition and Fee Assessment as well as Student Awards and Financial Aid, in order to provide comprehensive support to students. The SFSO plays a role in recruitment and retention of students, through the development and implementation of financial planning and guidance.  

The Student Financial Services Officer will:  

• Meet with students and related parties through personal appointments, in person or online through other electronic and non-electronic forms of communication (ie. phone, email, etc.) to answer questions and provide guidance;  

• Perform analytics and make recommendations on university financial programs that have a valuable impact to current and prospective students while facilitating University strategy;  

• Attend Open House and various University functions outside of regular business hours to support student recruitment and retention;  

• Make decisions with respect to emergency funding advances for students in dire financial need;  

• Process loan application forms, including data entry, editing student data, reviewing, and adjusting amounts awarded;  

• Evaluate student accounts to determine if or how much credit may be awarded to the student, in accordance with all policies and regulations, and process refunds to the student or NSLSC;  

• Record detailed permanent notes on the student record to reflect relevant information regarding student interactions and/or status of account;  

• Process, monitor, follow up and analyze customer invoicing;  

• Perform collections functions for student and customer receivables, including tracking, analyzing, following up and negotiating settlements in accordance with approved University policy and procedures.  

Key Skills and Experience:

• A college diploma or undergraduate degree in a related field;  

• Experience in higher education, with experience in Registration, Financial Aid, and Student Accounts;  

• Excellent financial acumen, including knowledge of budget and basic accounting;  

• Strong Excel skills (i.e., ability to create pivot tables VLOOKUP, filter, etc.); 

• Detailed knowledge of MS Office, BrockDB, Workday and OSAP Software;  

• Knowledge of Freedom of Information and Protection of Privacy Act (FIPPA) requirements and related Univeristy confidentiality and release of student information practices;  

• Excellent interpersonal, listening and verbal communication skills, to assist with understanding student needs and providing relevant financial counselling;  

• Ability to de-escalate tensions in high-stress situations and provide guidance in a calm and professional manner;  

• Ability to interpret financial accounts and effectively provide explanations to clients and colleagues;  

• Accurate data entry and the ability to maintain detailed records;  

• Ability to understand and remain current with extensive, complex, frequently updated policies and processes from OSAP, NSLSC, MCURES and Brock.  

Salary and Total Rewards:  

• Job Grade J, Salary Scale ($56,503-$91,627); 

• Target Hiring Range: $56,503-$60,000 

• This is a fixed-term contract that includes:   

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage. 

• Pension Plan: Enrollment eligibility in the Brock University Pension Plan. 

• Vacation: Up to 3 weeks per year, in addition to university holidays. 

• Flexible Work Arrangements: Hybrid work schedule available.  

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range. 

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca  if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.