RMIT University Commitment
RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.
Why RMIT University Vietnam?
RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 125th globally and 10th in Australia in QS World University Rankings 2026. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University
RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers
Your role
The Student Engagement and Administrative Officer plays a key role in supporting the academic success and engagement of students enrolled in the RMIT English Program within the School of English & University Pathways (SEUP). This position provides comprehensive academic and administrative assistance to ensure smooth delivery of classes and learning activities. Core responsibilities include coordinating Placement Test activities, coordinating class-related processes such as student records management, preparation of teaching materials, support for teachers during lessons and assessments, and ensuring clear communication between students, training units, and program leadership. The officer collaborates closely with the Centre Manager, Academic Lead and teaching staff to provides onsite operational support, facilitates surveys and reporting, and assists with student engagement activities to ensure smooth course operations and a positive learning experience.
Reports to: Centre Manager (Danang)
Key Accountabilities
Coordinate placement testing, class list preparation, timetable scheduling, exam materials, briefing sessions, and maintenance of accurate student records to ensure smooth program commencement and delivery.
Support course setup processes, including enrolment management on SAMS, student account activation, and classroom allocation to ensure operational readiness.
Manage attendance tracking, survey administration, reporting requirements, and timely student communications in line with compliance and quality standards.
Provide on-site administrative support during classes, assessments, and end-of-course processes to ensure efficient execution and a positive student experience.
Monitor and maintain learning resources and office inventory, ensuring adequate stock levels and timely replenishment.
Liaise effectively with the Academic Lead, teachers, Centre Manager, Embassy representatives, and base staff to coordinate facilities, IT/network matters, and classroom-related operational issues.
Provide administrative support to students and teachers, including translation assistance where required, to facilitate effective communication and class operations.
Assist with procurement processes in accordance with organisational policies and under the supervision of the Student Engagement and Administrative Officer.
Undertake additional duties as directed by the SEUP Da Nang Centre Manager to support high-quality program delivery and continuous improvement.
Key Selection Criteria
Bachelor’s degree in a related field.
At least 2 years’ experience in customer service and administration roles.
Demonstrated experience in education, student services, or administrative roles, preferably within a structured academic environment.
Proven proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with digital tools that support teaching, learning, and program administration.
Strong administrative and organisational skills, with evidence of effectively managing competing priorities and maintaining accurate records.
Confident and professional communication skills in both Vietnamese and English (spoken and written), with the ability to engage clearly with students, staff, and external stakeholders.
High level of attention to detail, with demonstrated ability to meet deadlines and maintain compliance with policies and procedures.
Comfortable working within a structured, compliance-focused environment, with an understanding of quality assurance requirements in education settings.
Proven ability to work both independently and collaboratively as part of a team, contributing positively to shared goals.
Professional conduct aligned with organisational values, including a demonstrated commitment to excellence, innovation, inclusion, and agility.
Willingness and flexibility to undertake additional responsibilities as assigned by the Centre Manager to support effective program delivery.
Additional Information
Contract duration: 12 months
Working location: Nha Trang (to support two off-site training projects)
Workload: 30 hours/week
Highly competitive gross salary
Annual leave: 1 day per working month
Private Insurance
Online Library
English Proficiency
English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 5.5 (or equivalent CEST 150).
To be eligible for this position, you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.
To Apply
Please submit your CV, cover letter, qualifications, ID, and address your suitability for this position by clicking on the ‘Apply’ button.
Important Notice
Please ensure your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.
RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
For any questions or support, feel free to reach out to our Talent Acquisition team at employment@rmit.edu.vn
#RMITVietnam
RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.