Student, Conferencing Analyst (Fall 2026)

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities 
during this time.

This role will work directly with the Tier 1 Operations team within the Web Conferencing Services  (WCS) team.  Tier 1 provides technical support to all Sun Life users in relation to all Conferencing needs which will include Web Conferencing and Physical conferencing spaces. Tier 1 also is the direct intake group to provide configuration and setup of all user profiles, and accounts relating to all communication devices. This role requires excellent customer service, ability to work fully independent and have the aptitude to learn and become adept at several different programming applications. This role will also assist in several key Conferencing projects directly supporting the Engineering team.

Work Environment: This co-op opportunity is a hybrid position. There is a requirement for in office work on occasion. Remote work outside of the province will not be a possibility.

Length of Term: 8-12 months (September 2026 - August 2027)

What will you do?

• Manage day to day operations of physical video conference room equipment

• Design, develop and test conferencing solutions

• Assist with the planning, scheduling and implementation of conferencing systems and features pertaining to conferencing in distributed environments

• Provide consultation to teams responsible for installation and maintenance of conferencing networks and computer hardware attached to these networks

• Collect data for performance and testing metrics

• Lead projects from start to finish

• Review business requirements and provide comments on accuracy and completeness

• Contribute to the identification and assessment of risks and exposures

• Attend design reviews and understands application and system designs at a basic level

• Develop and maintain test plans (including identifying test situations/scenarios) for less complex functions

• Maybe responsible for conducting a test plan review and acquiring test plan signoff

• Design and create test case documentation including test situations, data setup, execution steps and expected results

• Interact with business analysts/developers and other project team members while developing expected results and verifying results

• Log all defects in Quality Center and manage defects until they are closed, approved, or deferred

What do you need to succeed?

• A graduation date of May 2027 or later

• Programming Experience is an asset, being able to build/maintain in-house developed programs as we move away from spreadsheets

• Identify major testing activities and specific deliverables associated with testing

• Knowledge of computers and patching

• Web Conferencing platform experience such as Zoom, MS Teams, Poly, Crestron, Cisco, Adobe

• Audio Visual knowledge is a plus

• Degree or diploma in Computer Science

• Exposure in IT Support Roles

What is in it for you?

• A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner

• An environment of continuous learning and improvement

• We’re honoured to be recognized as a 2025 Best Workplaces in Canada by Great Place to Work® Canada

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Temporary Employee

Posting End Date:

13/05/2026