Full-time, Continuing position
Salary Level HEW 5 + 17% Superannuation
Based at the Melbourne CBD campus, and hybrid ways of working
About the role
As Student Advisor, you will provide high‑volume, frontline support to STEM College students, delivering accurate and timely course and program advice across multiple channels, including phone, webchat, CRM, face‑to‑face, and virtual appointments. This role plays a key part in enhancing the student experience while supporting team innovation alongside the Coordinator, Student Advice.
You will manage routine and complex enquiries, support academic administration, and collaborate closely with Student Advice, Student Lifecycle teams, schools, academics, and other stakeholders to deliver high‑quality service.
You may be required to work extended and/or flexible hours during peak service periods.
To be successful in this position, you will have:
Demonstrated experience in providing high-quality customer service, including sound knowledge and consistent application of relevant policy and procedures.
Demonstrated strong communication skills, including the ability to communicate effectively with audiences from a range of cultural backgrounds.
Well-developed interpersonal and problem-solving skills with the ability to take initiative in identifying and pursuing opportunities to improve existing practices and services.
Ability to build and maintain effective relationships with a range of internal and external groups.
Demonstrated experience in adapting to new technologies and systems.
Proven ability to work as an effective team member, achieving own and team goals and continuously improving.
Ability to prioritise tasks and meet deadlines in a demanding environment, shifting seamlessly between different service channels and locations.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Portfolio
The STEM College Operations staff provide exceptional and efficient support to the College.
The Operations Group delivers service to all four Schools across five distinct functions:
Student Lifecycle
Planning & Operations
Technical Services
Program Lifecycle & Governance
WIL & Engagement
Relevant digital solutions are used by the five teams to streamline processes and drive operational efficiencies. The Group’s end-to-end professional support ensures a consistent approach to the operational and strategic functioning of the College and adherence to University policies and procedures.
The STEM College Operations staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact the Talent Team via talentsupport@rmit.edu.au. Please do not send your application to this contact.
Position Description – Student Advisor
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
#Li-Hybrid
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.