Company Overview
Since 1930, Goodwill of Central & Southern Indiana has been dedicated to helping individuals and families achieve economic self-sufficiency through employment, education, job training, and health services. As one of the largest Goodwills in North America, we empower thousands of people each year to reach their full potential. We are proud and excited to have merged with Horizon House, creating Goodwill Horizon House. This pivotal union significantly increases our collective ability to serve individuals experiencing homelessness by integrating and expanding crucial resources like day services, meals, and essential support programs. Together, we are creating more comprehensive opportunities, expanding services, and transforming the lives of our vulnerable neighbors in Indianapolis as we continue to support the vital mission of providing help, hope, and dignity. Learn more about this vital work at https://horizonhouse.cc/.
Job Summary
The Street Outreach Professional serves as a key member of the Professional Blended Street Outreach (PBSO) Team, providing outreach and engagement services to individuals experiencing unsheltered homelessness within the Indianapolis Downtown Mile Square. The role is accountable to clients, Horizon House, Downtown Indy, Inc. (DII), and the PBSO team while adhering to ethical standards, organizational policies, PBSO standards of practice, and the cooperative agreement between Horizon House and DII. This position reports to the Street Outreach Manager.
Example Duties and Activities
Conduct professional street outreach with an assigned partner to engage unsheltered individuals, verify homelessness, assess needs, and provide resources, crisis support, and referrals.
Complete Coordinated Entry System (CES) Assessments to support appropriate housing placement in accordance with Continuum of Care (CoC) guidelines.
Assist clients with transportation needs, including providing bus passes (when available) and facilitating access to shelter, medical care, mental health services, and employment-related appointments.
Support client goal development and service planning within a multidisciplinary team environment.
Follow up on referrals from DII and coordinate with other outreach teams and service providers to ensure continuity of care.
Build and maintain constructive working relationships with DII partners, including Street Ambassadors and IMPD Downtown District staff.
Provide advocacy, direct client support, and service coordination with community providers, hospitals, and public safety partners.
Maintain excellent working relationships with community partners and collaborate to continuously improve service delivery processes.
Maintain accurate and timely electronic documentation; utilize HMIS to record outcomes, services, and client interactions consistent with agency and CoC standards.
Attend required meetings, trainings, and professional development activities.
Demonstrate professional competency, participate in feedback processes, and support overall team performance.
Perform additional duties as needed to support the mission, vision, and goals of the organization.
Required Competencies
Degree and Credential Requirements- NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
Industry Expertise - Experience engaging with various populations, including individuals experiencing homelessness or housing instability, or related preferred. Skilled in engaging clients who may be experiencing mental health symptoms, substance use, trauma, or crisis.
Building Collaborative Relationships - Ability to establish trust and develop professional working relationships with individuals experiencing homelessness in diverse and non-traditional settings. Demonstrates cultural sensitivity and respects client autonomy and self-determination. Builds and maintains collaborative relationships with community partners, including outreach teams, public safety, hospitals, and service providers.
Teamwork- Demonstrated ability to work effectively within a multi-disciplinary team.
Information Monitoring/Reporting -Collects, analyzes, and documents client data accurately and promptly. Maintains compliance with confidentiality standards and agency documentation requirements.
Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.
Organizational Aptitude - Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion. Exhibits careful attention to detail and follow-through.
Technical Knowledge - Has solid knowledge of G Suite, MS Office, databases, the internet, and case management systems.
Other Requirements
Reasonable accommodations may be made to perform essential job functions.
Background Screening - All candidates must pass a federal background check.
Driving- Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.
Ability to occasionally work a flexible schedule beyond normal business hours.
Physical- Comfortable navigating variable outdoor environments and working in all weather conditions. Able to walk, stand, bend, stoop, and traverse varied terrain for extended periods. Able to lift approximately 25 pounds or more.
Benefits: Full-time employees may participate in a comprehensive benefits program that includes:
Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Generous paid time off (PTO) and paid holidays
Sabbatical and parental leaves
Life, dental and vision insurance
Short- and long-term disability plans
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Retirement planning options with generous company % match
Eligible for the Public Student Loan Forgiveness (PSLF) program
Mission and Values: click here and here
Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled employer
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