Streaming Media Operator

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally. 

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.  

Here are a few reasons why we think you’d love working here: 

1. Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. 

2. Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.  

3. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. 

Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams. 

Job Summary: 

A qualified Streaming Media Operator is a key member of a daily operations team responsible for delivering high profile media products to market. By possessing intermediate workflow knowledge and operational experience, this position has proficient and skilled expertise in an analytical/ scientific method or operational process, typically developed through a combination of job-related training and considerable on-the-job experience. In addition, this role will assist in in the documentation of workflows and standard operating procedures. 

A Streaming Media Operator will also: 

• Operate proprietary software for media orchestration 

• Set up specific workflows for proper streaming on client devices 

• Utilize publishing controls for media availability 

• Run automated & manual processes to verify media is available on content delivery networks 

• Monitor applications to validate media source availability & overall system health 

What You Will Do:

• Responsible for following operational procedures and raising awareness of issues in workflows when they arise 

• Execute defined processes to validate the quality and availability of live content streams 

• Record steps to troubleshoot workflows when issues arise 

• Field workflow requirements from senior staff and gather data in support of documentation of workflows 

Required Education, Experience/Skills/Training: 

Basic Qualifications  

• 2+ years of experience in live operations or a technology focused role 

• Experience with live/on-demand streaming 

• Intermediate understanding of streaming video delivery and transmission workflows 

• Ability to execute defined processes to validate the quality and availability of live/on-demand content streams. 

Preferred Qualifications  

• Ability to execute remedial operations for live and on-demand operational workflows 

• Ability to monitor and confirm basic health and functionality of front-end facing features 

• Ability to communicate directly with Broadcast Engineering & Content Insertion departments regarding video source availability 

Required Education   

• High School Diploma or equivalent