About the Role:
The mission of Global Sales and Services Strategy & Operations (GSSO) is to improve frontline associate productivity through high impact strategic work – transformative process design, territory planning, technology, learning and enablement, analytics and more. The team strives to simplify and improve the sales and service associate experience, remove obstacles, and provide data to make the right decisions. Gartner makes data-driven decisions to sustain double-digit growth, and sales and services productivity is at the core of that success.
As a Senior Analyst, reporting into the Senior Director, Services Process and Programs (GSSO), you will play a critical role in shaping the best practices Sales and Service Associates at Gartner use to maximize productivity. You will use strong analytical and problem-solving skills to peel back the layers to a business problem, diagnose barriers and build solutions within GSSO and across the broader organization. This role will support defining, analyzing, and understanding the key drivers of Sales and Services Productivity, in collaboration with leaders across the business to develop the right strategies to improve performance. This is a high visibility, high exposure, and high impact role - collaborating across GSSO, Sales, Product, GS&D, BTI and Conferences to develop your skillset and knowledge to bring high quality impact to Gartner. Current and past Programs led by this team include several Corporate level Priorities and GSSO Top Priorities.
What you will do:
Support the development and implementation of sales and services strategy to meet business needs and maximize frontline associate productivity:
Lead investigative, exploratory analytics to understand prospect / client engagement behaviors and/or frontline associate value delivery behaviors, with the uber objective of improving NB growth and retention performance.
Use analytical problem solving to determine where to dive deeper into the details, using quantitative and qualitative data to isolate the root causes of performance barriers and identify bright-spot behaviours / high-ROI solutions.
Diagnose the barriers that limit effective execution of high‑impact seller and/or service associate activities by synthesizing voice-of-clients, frontline feedback, and performance metrics.
Leverage strong interview and qualitative problem-solving skills to gain leadership and frontline associate insights/feedback to complement quantitative findings / solutions with qualitative context.
Support diagnosis of implications and ensuing client-readiness activities for Sales and Services around big-splash, transformative changes.
Develop a passion for the client perspective and bring it to your work as a north star. Also, understand the perspective of the frontline associates. Understand the world from their point of view, develop a passion for making them successful at everything they do.
What you will need:
Graduation in Engineering, Math or Statistics with 2 – 5 years in business analytics; prior Strategy and Operations is an added benefit but not a must-have requirement.
Experience with advanced data manipulation and summarization skills using Python and supporting AI tools / capabilities, esp. the ability to verify, debug, and optimize AI-generated code.
PowerBI experience working with data sets for advanced analysis and on-tap visualization.
Strong SQL and data bricks knowledge to fetch relevant data from warehouse and optimize local extracts for querying efficiency.
Above-average know-how of statistical (e.g. regression, multi-collinearity addressal) and machine learning (e.g. decision tree) techniques to extract actionable insights from engagement and retention data.
Table-stake skills: Learning agility, champion mindset, strong written and verbal communication, quantitative and qualitative problem-solving and ability to work through ambiguity and Excel + PPT proficiency.
What you will get:
Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
#GSSO #LI-AS14
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Job Requisition ID:109529By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy
For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.