Strategy and Operations Associate

Summary

Responsibilities

• Identify bottlenecks and pain points, leveraging deep knowledge of CCC and other firm processes to enhance usage and drive greater efficiency.
• Serve as the primary point of contact between the CCC and various Operations teams across the firm.
• Collect and document criteria change requests, submitting to the CCCO for approval and alignment.
• Investigate issues escalated by Operations teams, providing resolutions or recommending corrective actions within the CCC.
• Conduct regular meetings with stakeholders involved in assigned litigations to assess CCC performance and address operational gaps.
• Deliver reporting and updates to stakeholders across litigations and CCC.
• Collaborate closely with the CCCO, sharing insights from litigation partners and flagging upcoming changes or potential challenges.
• Partner with Marketing to analyze advertising spend and communicate relevant insights, ensuring CCC alignment.
• Prioritize, track, and push tickets through to production or resolution in collaboration with CCC leadership, product, or stakeholders.

Requirements

• 3+ years of experience in business operations, strategy, or process improvement roles.
• Prior work in a law firm, legal operations, or case management environment.
• Proven ability to synthesize complex information and present actionable recommendations.
• Strong analytical skills with experience in data-driven decision-making.
• Comfortable managing multiple high-priority projects independently.
• Startup or high-growth environment experience preferred (you know how to get things done!).
• Leadership experience is a plus, though this role emphasizes individual contribution.

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