Strategic Pursuit Architect, Agentforce

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions, integrating Service Cloud Voice, Amazon Connect, Agentforce and more, to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, have earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered agents, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

We are hiring a Strategic Pursuit Architect to lead our newly formed Strategic Pursuit Team, a dedicated, always-ready unit purpose-built to win competitive bake-off engagements with strategic prospects. As a Strategic Pursuit Architect, you will lead client-facing proof-of-value engagements that demonstrate the full power of Agentforce solutions in tight timeframes. You'll partner with developers, owning solution architecture, scoping, and live demos that showcase technical credibility and sell the vision. This is a high-impact, high-visibility role designed for a builder who thrives on speed, ambiguity, and turning prospects into customers through hands-on technical excellence. If you love being on the front lines of competitive deals, demoing cutting-edge AI solutions live to enterprise buyers, and contributing to product go-to-market between engagements, this role is for you!

You'll have the opportunity to:

As the technical leader of a Strategic Pursuit team, you will own end-to-end delivery of competitive engagements while contributing to pre-sales motions and go-to-market initiatives during idle periods. You will:

• Lead competitive bake-off engagements as the client-facing technical owner, including scoping, architecting, and delivering proof-of-value solutions on aggressive timelines
• Demo Agentforce solutions live and credibly to enterprise buyers, showcasing real customer interactions handled by AI agents
• Own solution architecture and scoping decisions, translating prospect requirements into demonstrable, technically sound builds
• Direct and guide offshore developers (India-based) executing the build in parallel, ensuring quality and alignment with the demo narrative
• Partner with the Pre-Sales team on selective engagements, providing technical depth during prospect conversations, particularly for deals likely to convert into competitive engagements
• Smoothly transition successful bake-offs into signed SOWs, handing off context and architecture to the delivery organization so the pod can pivot to the next opportunity
• Develop and refine Voice-first expertise across Agentforce Voice architecture, telephony integration, and conversational design
• Serve as a "thought leader" with prospects, guiding the definition of use cases and articulating business outcomes that resonate with executive buyers
• Partner with Sales, Pre-Sales, and Delivery leadership to refine engagement patterns, sales materials, and the Strategic Pursuit offering as it scales

Required Qualifications:

• 5+ years of hands-on Salesforce experience, including architecture, configuration, and development across Service Cloud and/or Sales Cloud
• Proven experience delivering Agentforce or other AI-powered solutions on the Salesforce platform
• Strong expertise in Agentforce Voice, Service Cloud Voice, Amazon Connect, or comparable contact center/telephony platforms
• Demonstrated experience leading client-facing technical engagements in a consulting or professional services environment
• Ability to scope, architect, and deliver proof-of-value solutions on aggressive timelines (typically 2-6 weeks)
• Strong solution architecture skills, including data modeling, integration design, and conversational design
• Outstanding verbal and written communication skills, with the ability to demo complex technical solutions live to executive audiences
• Experience guiding development resources and reviewing technical deliverables
• Consultative selling mindset, comfortable engaging in competitive scenarios where speed, depth, and storytelling determine the outcome
• Certified Salesforce Admin + Service Cloud Consultant or Platform Developer I certifications

Preferred Skills:

• Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field
• Salesforce certifications such as Application Architect, System Architect, or Agentforce Specialist
• Hands-on experience with conversational design and prompt engineering for LLM-powered agents
• Experience with Amazon Connect, Genesys, NICE, or other CCaaS platforms
• Background in pre-sales, solution engineering, or competitive bake-off engagements
• Familiarity with Salesforce Data 360 and its role in grounding AI agents
• Comfort operating in ambiguity and shaping engagement patterns in an early-stage team

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