Store Operations Supervisor, F&B

Store Operations Supervisor

Location: CHANEL Head office, London

Reports to: Head of Retail & Store Operations

Contract: Maternity Cover, Fixed-Term Contract, Full-Time until February 2027

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. 

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand. 

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make-up and skincare creations. 

Your role @CHANEL

The successful candidate will proactively drive operational excellence in store, being accountable for efficiency and accuracy of day-to-day procedures, processes and governance across the F&B business. This role is also key in providing the Retail teams with the appropriate set of working tools, information, communication, & resources that will enable them to deliver an exceptional service to our clients. The Store Operations Supervisor will build a highly communicative and proactive relationship with the Retail field and store teams, to resolve day-to-day operational issues as they arise.

What impact you can create at Chanel:

1. Operational Excellence in Store (Compliance, Processes & Procedures)

• Drive efficiency and accuracy in day-to-day store operations, upholding the highest standards of compliance in health & safety, security, and company policies.
• Serve as the main point of contact for store teams on all operational matters, proactively resolving issues and ensuring seamless execution of store processes.
• Oversee & coordinate internal and external partners (e.g., Queensway OPs team, Neuven, external agencies) to manage stock counts, agency budgets, uniform processes, and maintenance needs.
• Manage the operations budget for standalone boutiques.
• Create, manage and maintain Retail Operations Manual, ensuring changes are communicated promptly and accurately.
• Ownership of end-to-end temp staff process.

2. Training & Communication

• Evaluate operational procedures and collect data to inform and deliver effective training for colleagues and new hires.
• Support the planning and organisation of the annual training conference, including logistics and attendee management.
• Act as a key communicator between store teams, Field team, and central functions (Barlow Place, 5Q), ensuring timely information flow and clear direction for all operational aspects, including new launches.

3. Client Tools & System Management

• Take ownership of key operational systems (e.g., HUB/Y2), tracking effective adoption and utilisation in-store.
• Organise and facilitate staff training on till operations, Hub processes, and Chanel procedures.
• Collaborate with the CRM team to drive the use of clienteling tools and optimise client data requisition.
• Advise on and implement improvements to client transaction processes, including cash/card handling and client engagement data collection.

KPIs to Measure Performance (not exhaustive):

• Store Audit Compliance Rate
• Operational Issue Resolution Time
• Budget accuracy
• Information Timeliness (% of key operational updates communicated to stores within agreed timelines)
• Compliance Training Participation Rate

What you will Bring:

• Previous experience in retail management or retail operations, with a strong solution-focused mindset.
• Exceptional organisational skills and attention to detail, able to prioritise and analyse operational data.
• Excellent communication skills, both written and verbal, with the ability to train and motivate others.
• Advanced proficiency in Microsoft Office and a proven ability to manage systems and budgets effectively.

You are energised by:

• Contributing to a team that supports each other in facilitating teams to consistently be at their best
• Continuing and developing ways of working that are organised yet agile
• Proactive and collaborative problem solving to deliver best possible outcomes for all stakeholders
• Utilising your organisational and attention to detail skills within multi-task projects
• Building collaborative partnerships and relationships 

What you will gain from this experience:

• Delivery of excellence in a team that places the long-term success of CHANEL at its forefront
• A deeper understanding of the business and the operations within Fragrance & Beauty
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:  

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.  
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.  
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines  
• Platforms: Multiple Platforms to support across Wellbeing   
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.  

 *Benefits are eligibility dependent and subject to change at any time   

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.