Store Build Specialist

Store Build Specialist (US)
San Mateo, CA (Hybrid*)

Role Overview:

The Build team plays a pivotal role within the PlayStation Store global organization, helping to deliver relevant experiences to consumers at a market level. The team builds out the store in line with business priorities, collaborates closely with the Optimization and Personalization team, and ensures the delivery of localized content for our consumers.

As part of this global group of build specialists, you’ll be responsible for ensuring PS Store experiences are delivered on time and to a high standard of quality. Some flexibility will be required during high-demand periods or key campaign cycles when workloads naturally increase. (e.g., during peak periods)

Principal Duties and Responsibilities:

• Working as part of a team delivering a best-in-class store experience across all platforms
• Working closely with various stakeholders’ teams (Games Optimisation, Editorial,  Personalisation, Digital Games Sales, D2C Commercial, PS Direct, Marketing, etc.) to ensure briefs are followed for key title launches, content drops and Discover Collections and execute merchandising updates of PlayStation Store across PS4, PS5 and Web/Mobile according to said briefs.  
• Support the PlayStation Store experimentation program by setting up experiments across all PlayStation Store / devices and assist with other areas of the experimentation program as required by the business
• Proficiently use Content Management System (CMS) for PlayStation Store and other specialist tools to manage PlayStation Store categories, product grids, banner placements, promotional campaigns, experimentation etc…
• Adhering to best practices and processes with the Store / Creative Services / Digital Game Sales / Operations / Product and Customer Service teams
• Contribute to work streams to help increase team efficiency and improve quality of delivery
• Working closely with Incident Management and the Optimization teams within the Store team to resolve incidents related to PS Store Merchandising.
  
  

Qualifications/Preferred Qualities:

• Bachelor’s degree in a related field (or equivalent qualification/experience)
• Minimum 2 years’ experience working with CMS tools and Data Management Platforms
• Collaborative mindset to be able to work effectively with global teams across multiple regions and time zones
• Self-motivated and dependable, capable of working independently when needed, with strong ownership of tasks and outcomes
• Excellent communication skills, proactive attitude, and a positive approach with a good sense of humour
• Technical aptitude with the ability to quickly learn and master multiple complex tools
• Strong attention to detail and accuracy when managing data and content
• Ability to prioritise and meet strict deadlines in a fast-paced environment
• Flexible and adaptable, with a willingness to embrace and drive change
• Organised and efficient, demonstrating strong time management and interpersonal skills
• Passion for PlayStation content and understanding of our consumers is desirable but not essential
  
  

As you will be working closely with global and local teams, international travel and calls involving late and early hours due to time zone differences may be required.

*PlayStation offers a global hybrid office/remote working model — Flex Modes — which aims to combine the flexibility of remote working with the magic of in-person collaboration. The model is built upon the principle of working together in-person as work requires, with the freedom to work remotely otherwise.