Standardized Patient Program Manager

Alice L. Walton School of Medicine (AWSOM) is seeking experienced, motivated, and dedicated leaders and educators to participate in the design and delivery of an innovative four-year medical school curriculum that engages medical students in active and novel learning.

Job Description:

Job Title: Standardized Patient Program Manager

Reports to: Associate Dean of Curricular Affairs

FLSA Classification: Exempt (Salary)

Location: Bentonville, Arkansas (On-site)

Date Reviewed: April 2026

Who We Are 

Founded in 2021, Alice L. Walton School of Medicine (AWSOM) is a nonprofit, four-year MD program that will enhance traditional medical education with the arts, humanities, and whole health principles. The school’s culture embraces self-care to empower students to care for their own well-being as well as their patients’. The school’s state-of-the-art medical education facility is located in Bentonville, Arkansas on the Crystal Bridges campus, home to Crystal Bridges Museum of American Art and Heartland Whole Health Institute. The school has been granted preliminary accreditation status by the Liaison Committee on Medical Education.

About The Position

The Standardized Patient Program Manager (SP Manager) is responsible for the recruitment, management, training, coordination, and general oversight of the standardized patients (SPs) and the Standardized Patient Program in collaboration with the Clinical Skills Director.  

This person assists the Director of Clinical Skills and faculty members from other ARCHES’s disciplines in the development of case scenarios, SP training and assessment tools. Administrative functions such as budgets, quality and mapping reports, and document editing are expected. This person will apply best practices of recruiting, training, maintaining, and assessing SPs by using evidence-based methodologies and implementing items such as improv, empathy, and other humanitarian and art practices.

Essential Duties and Responsibilities

• Leads the recruitment, orientation, training, and evaluation of SPs. 
• Oversees attendance and assists in the preparation and monitoring of items needed for activities. 
• Assists in preparation and monitoring SP session performances, including all aspects of case portrayal such as delivering details, affect, and physical simulation to ensure standardization and remediation. 
• Prepares, monitors, and coordinates the SP Program budget including SP payments. 
• Coordinates and communicates SP schedules and have back-up plans in place in case of illness, emergencies, etc. This person may need to assume the role of the session SP. 
• Perform SPs annual reviews, career development, and disciplinary actions, including dismissal. 
• Assists the Director of the Clinical Skills and faculty from the ARCHES curriculum in case development and SP training and assessment tools. 
• Assists in clinical skills operations and coordinates with others to establish and maintain a safe, clean, and effective environment. Candidate will assist the simulation team when required. 
• Actively participates in service-related activities. 
• Other duties as assigned.

Qualifications and Requirements

• Bachelor’s Degree in relevant educational, communication, and/or health degree, required.
• Equivalent combination of education and experience may be considered.
• At least 3 years’ experience working with SPs with at least 1 year of supervisory responsibility (preferred). 
• 3 years of related teaching experience, choreography, or the equivalent experience related to education particularly in health professions (preferred). 

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those required by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands: In the work environment described, position requires sitting at a desk and utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending and stretching, and physical stamina to lift and transport a minimum of 10 pounds. Visual acuity to review written materials is required for this job.

Work Environment: Work is performed full-time (Monday-Friday, 8 a.m.-5 p.m.) in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones. This role requires working in an open setting near colleagues. The noise level is typically low to moderate. The role also requires interaction with both the public and internal team members in a professional and courteous manner. Some local travel will be required, and a flexible schedule may be necessary to accommodate business needs, including occasional evening and weekend work hours.

Alice L. Walton School of Medicine is an equal opportunity employer. All qualified applicants will receive consideration for employment.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.