Job Description:
Division: Facilities, Campus and Auxiliary Services
Department: Auxiliary Services
Reports to: Director, Systems Administrator
Basic Function: The Stag ID Office is responsible for scheduling and managing of ID services to include ID services, meal plan operation, access management, WEPA Printing, vending, etc. This position is dedicated to supporting the Fairfield University community by facilitating effective and efficient year-round use of University and Fairfield Prep ID services meal plans and access management.
The Stag ID Manager and System Support member serves as a critical member of the Stag ID operational team providing oversight and logistical/technical support. This position works with several departments on campus in providing quality services. The Stag ID Manager and System Support receives direction from the Director, Systems Administrator in the role out of new platforms and upgrades to systems within the strategic growth of the department. This position participates in the security, policy development and operational implementation of needs within the office.
Unusual Work Conditions: May require working weekends and late hours for specific events.
Knowledge and Skills Needed:
Experience and interest in training and troubleshooting for end users with varying levels of technological and/or system expertise.
Ability to develop standard operating procedures and establishing best practices.
Develop process templates and streamline existing processes to ensure efficient and effective operations.
Have strong organization and leadership skills, including creating strategic plans and the ability to lead others through program implementation.
Build and foster strong relationships with multiple constituents, including students, staff, faculty, external entities, and campus partners.
Display strong organization skills and the ability to prioritize multiple competing priorities while working with internal and external constituencies to consistently meet deadlines while providing excellent customer service.
Work well with others as well as independently, have excellent verbal and non-verbal communication skills, present self in a professional manner, and handle multiple programs/assignments at any given time.
Experience with and strong working knowledge of EMS event management software.
Education: Bachelor’s degree required, Master’s degree preferred.
Experience: Three or more years of experience in the field of system management, higher education administration, or ID systems is preferred.
Essential Functions:
1. Issues new StagCard ID card. This involves:
taking ID photos of students, faculty and staff,
supplying ID’s to appropriate contractors and outsource personnel,
maintaining access privileges concerning the residence halls, Recreation Complex, computer labs, and academic labs for students, faculty and staff,
managing access via mobile credential,
work closely with Transact in managing hardware of system
maintaining holiday access per the instruction of the Residence Life and Housing Department,
updating meal plan account status as changes occur.
2. Must be available during non-traditional office hours. This involves:
working an adjusted schedule until 7:00 p.m. at least one evening per week (as determined by supervisor) to accommodate the ID card needs of the university’s non-traditional students. (Office opening time would be adjusted to provide for a standard eight-hour shift),
working during the annual opening weekend.
3. Responsible to receive funds deposited for StagBucks accounts and meal plan purchases. This involves:
entering StagBucks account deposits and meal plan purchases into the StagCard system,
maintaining an accurate balance in the change drawer and notifying supervisor when change is needed.
Support the growth and development of Transact platform including:
Develop training platform for a variety of EMS users including:
Training sessions for new employees in alignment with new hire onboarding/orientation
Refresher training for new and returning staff, students, and faculty
Updating how to guides and/or training videos as supplemental training materials
Identify and develop additional training materials as needed to supplement campus knowledge base
Support department efforts to streamline processes and effectively support event operation on campus including:
Identify opportunities to optimize, streamline, and/or provide process enhancements for campus event planning
Collaborate with department and campus partners to establish University event standards
Help to develop best practices and event planning toolkit for campus event planners
Participate in the professional development of the department. This involves:
Promoting efficiency and courtesy throughout the University community
Participating in departmental/staff meetings
Serving as a responsible committee representative as requested
Working occasional nights/weekends to support events as needed
Communicating effectively with supervisor concerning pertinent matters
Promote safe and secure working conditions. This involves:
Promoting the proper utilization of equipment, tools, and materials
Notifying supervisor immediately regarding any unsafe working conditions
Perform other duties as related or dictated by responsibilities.
This position is based at Fairfield University’s Fairfield, CT campus and is not eligible for immigration assistance.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Duties may be changed and/or be added at any time.
Category:
Campus & Auxiliary Services - StaffPerforms such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.
*Disclaimer
The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.
All offers of employment are contingent upon a satisfactory background check.
Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.