Staff Program Delivery Manager

Job Description

The Staff Program Delivery Manager oversees the planning, implementation, execution, and reporting on assigned OEM programs in accordance with the mission and goals of the organization. Along with developing new programs to support the strategic direction of the organization, the Staff Program Delivery Manager will be responsible for planning, resource allocation, project deliverables, and provide executive management project reports relative to the OEM Program.

Key Responsibilities

Application & Customer Support

• Ensure OEM programs meet or exceed goals in customer satisfaction, compliance, quality, and team performance.
• Implement and manage changes or interventions to ensure successful achievement of project goals.
• Act as a key liaison between Tekion, OEMs, and internal teams to facilitate effective communication.
• Identify opportunities to enhance Tekion solutions using feedback and inputs from OEM partners.
• Produce accurate and timely reports on program status throughout its lifecycle.
• Analyze and proactively manage program risks.
• Support product-related activities across OEM programs, integrations, and design improvements.

DRP / Partner Integration

• Build, engage, and maintain strong relationships with key stakeholders at OEM and vendor partner levels.
• Define scope, timeline, and stakeholder involvement for OEM and vendor integrations.
• Develop integration timelines in alignment with OEM, product, and engineering teams to meet delivery commitments.
• Drive integrations end-to-end, identifying the fastest path to success and proactively removing blockers.
• Present and demonstrate Tekion products and services to OEMs and vendor partners.
• Collaborate with Product and Engineering teams to define and deliver vendor integration requirements.
• Train field teams on integration usage and testing processes.
• Become a subject matter expert on DMS integrations for both OEM and vendor partner systems.
• Represent Tekion at conferences and trade shows, as required.
• Work closely with OEMs, dealers, and partners to define use cases, integration requirements, business cases, and user experiences.
• Oversee and own the complete integration lifecycle from initiation to successful delivery.
• Maintain clear and trusted communication with commercial, product, and engineering teams.
• Communicate effectively with customer executives (CIOs/CTOs) and other key stakeholders.
• Define and manage delivery milestones, timelines, and success criteria for customer implementations.
• Draft resource allocation plans and Statements of Work (SOW) aligned with customer and business objectives.
• Clearly communicate the business value and impact of deliverables to customers and internal teams.
• Monitor, assess, and mitigate delivery risks, adapting plans as needed to ensure successful outcomes.
• Maintain structured and transparent reporting on project progress, risks, and next steps, tailored for customer communication.

Skills and Experience

• 7+ years project/program management experience
• Define product requirements, prioritization and drive ongoing collaboration with our world-class product and engineering teams
• Sales mindedness and/or experience considered plus.
• High level of interpersonal communication skills including.
• Responsible, organized, creative, and excellent attention to detail.
• Must be proficient in Software Products such as - Word, Excel, SharePoint, Confluence and PowerPoint
• Strong business ethic
• High energy, self-starter with the ability to exceed in team and independent environments.

Preferred Skills

• Experience working in the automotive retail industry
• Experience working at or with OEMs
• Experience with Dealer Management Systems (DMS)
• Experience with Product Management / Integrations

Perks and Benefits

• Competitive compensation and generous stock options 
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies 
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper  
• Work on the latest and coolest technologies – everything is home-grown and built ground-up 
• A dynamic work environment with a strong sense of community and collaboration 
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy 
• Exciting opportunities for career growth and development