Staff Product Experience Lead (Hybrid-Acton, MA or San Diego, CA)

Staff Product Experience Lead (Hybrid-Acton, MA or San Diego, CA)                                    

Position Overview

Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused solutions that support people across their entire diabetes journey with Omnipod.

We’re looking for a Staff Product Experience Lead to define and drive world‑class user experience & product strategies for the Omnipod app. You’ll create the user journey vision, bring clarity to complex digital product solution spaces, and ensure that our portfolio reflects a cohesive, human‑centered design approach focusing on outcomes for our Omnipod business.

Bring a track record of crafting product and customer experience journeys, user-centered design strategy, and driving organizational alignment to deliver exceptional digital product experiences in healthcare by partnering with patients, clinicians, product managers, engineers, and internal design & innovation teams.

You have experience with tangible, real-world results in:

- defining the vision for future user product experiences

- demonstrating UX process and cross-functional alignment

Responsibilities:

·      Lead the creation of journey maps, service blueprints, ecosystem maps, and experience frameworks that clarify user needs, pain points, and opportunities across the Omnipod product lifecycle.

·      Lead early-stage user experience research initiatives for mobile apps, ensuring creation of cohesive experiences spanning app, connected devices, packaging, and support ecosystems.

·      Present user experience product vision clearly and persuasively to stakeholders at all levels, from agile development teams to executive leadership, using storyboards, prototypes, journey narratives, and interactive presentations.

·      Lead cross‑functional teams ensuring alignment on user experience flows, branding, and experience requirements across platforms and devices.

·      Lead collaborations with internal User Research partners to plan and interpret iterative testing, ensuring concepts are validated early and often.

·      Gather and synthesize insights from diverse stakeholders, including internal users (e.g., customer service, sales, training teams), healthcare providers, and people living with diabetes, to inform design decisions.

·      Apply user‑centered design best practices and proactively advocate for research‑driven decisions.

·      Guide the design of safe, effective, and delightful experiences using industry‑standard tools (Figma, Framer, Keyshot, Adobe Suite, Rhino, etc.), delivering product wireframes, prototypes, visual assets, and design specifications.

·      Deliver measurable user experience KPIs to ensure design decisions are grounded in data, aligned with business goals, and tied to meaningful outcomes for users and clinicians.

·      Champion a customer-first mindset, advocate for UX excellence, and help define success metrics and outcomes in cross-functional forums and design reviews.

·      Advocate for user‑centered thinking, experience quality, and the strategic value of design in shaping the future of diabetes care.

·      Mentor and support other designers through informal coaching, design critiques, and shared knowledge-building.

·      Support ongoing improvement of team processes, tools, and collaboration practices, contributing to a strong UX culture.

Skills / Characteristics:

• Strategic 0 to 1 leader and visionary for user experience
• Charismatic, collaborative and creative leader who can articulate a vision, set direction and engage and motivate others to achieve outstanding results
• Strong strategic focus that has been acquired and developed in a complex, international environment
• Strong visual communicator who can diagram, prototype, and explain ideas clearly in remote and collaborative environments.
• Demonstrate strategic thinking, finding innovative ways to serve customers and build trust
• Great storytelling both visually and verbally to drive decision making at strategic vision level
• Ability to manage conflict and pressure by effectively facilitating healthy interaction, discourse and decision making that builds consensus and alignment
• Ability to collaborate cross functionally, specifically in areas of product development working closely with clinical partners such as Human Factors, Regulatory, Compliance, Legal

Qualifications:

• Bachelor's degree or Master’s (Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design required 
• 8+ years of relevant experience in healthcare focusing on developing early-stage concepts into customer centric products
• Strong portfolio required, showcasing design thinking, storytelling ability, and polished execution. If your portfolio is password protected, please include the password in your application.
• Deep knowledge of User Research tools and methodologies and ability to work with researchers to drive research goals and objectives to drive user centered design approach
• Demonstrated ability to create user flows and prototype
• Must have experience designing for mobile and responsive platforms.
• Agency experience is required
• Experience with diabetes is a plus.

Additional Information

• Hybrid: NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office). #LI-Hybrid
• US travel as needed (at least once per quarter)

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $156,600.00 - $234,900.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.