At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Manager, Engineering (GEICO - Network Operation Center)
Position Summary
GEICO is seeking a Manager to help us transform our Network Operations Center (NOC) from a traditional tier 1 response group to a modern, SRE-focused organization. You will build and manage a team of engineers dedicated to delivering high performance, reliability, and automation for critical services. Working closely with the Senior Manager and business stakeholders, you will drive operational excellence, implement SRE best practices, and ensure the NOC supports our services with minimal downtime and maximum efficiency.
Position Description
Our Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve and enhance existing solutions as well as leverage engineering solutions to solve critical operational problems. A Manager, Engineering will lead strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities. The ideal candidate has deep technical expertise to improve application performance, capacity benchmarking, improve availability and reliability.
Position Responsibilities
As a Manager, you will:
Lead the adoption of SRE principles (automation, monitoring, reliability engineering) within the NOC.
Collaborate with your Senior Manager to prioritize and deliver projects that modernize NOC operations.
Identify and address operational risks, proposing and implementing sustainable solutions.
Report on team progress, key metrics, and areas for improvement.
Foster a culture of continuous learning, accountability, and growth mindset.
Support performance evaluation and development of team members.
Build relationships within the team to promote trust and open communication.
Identify skill gaps and create plans for upskilling, especially in SRE and automation.
Execute difficult conversations and manage performance improvement plans as needed.
Ensure compliance with quality and documentation standards.
Contribute to team planning and surface proposals for operational improvements.
Champion the shift from manual, reactive incident response to proactive, automated reliability engineering.
Qualifications
Experience with SRE practices: automation, monitoring, incident response, and reliability engineering.
Proven ability to design and implement scalable, robust system architectures, with experience in architectural patterns and best practices for distributed systems.
Knowledge of cloud computing (AWS, GCP, Azure) and operational portals (e.g., Azure Portal).
Familiarity with object-oriented development, microservices, and modern scripting languages (e.g., Python, PowerShell).
Proficiency in monitoring tools, performance assessment, and metrics-driven decision making.
Strong foundation in algorithms, data structures, and core computer science concepts.
Experience with project and program management tools (Azure DevOps, MS Project, etc.).
Ability to learn new technologies quickly and adapt to evolving operational needs.
Experience leading technical teams in a mission-critical environment.
Experience
8+ years of professional software engineering experience, including software development lifecycle best practices
3+ years of development in a large-scale, mission-critical environment
3+ years of hands-on work experience supervising personnel in a technical environment
1+ years' experience with automated testing including Unit, Integration, and End-to-End functional testing
Education
Bachelor’s Degree in Information Technology or related field, or equivalent experience
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Annual Salary
$120,000.00 - $260,000.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.