Job Title: Staff IT Services Support
Location: Norfolk, VA (100% on site)
Clearance: Secret
Program: USFF
Company/ Program Description:
Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.
The Washington Post has recognized Centuria Corporation as one of the top workplaces in the DC Metro area for 2024. This award celebrates nationally recognized companies that make the world a better place to work together by prioritizing a people-centered culture and giving employees a voice. The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Centuria is honored to have been awarded this distinction.
PROGRAM DESCRIPTION:
Job Responsibilities:
• The Staff IT Services Support shall provide IT administrative and tier 1 technical support to users. This includes, desk phone, mobile devices, Navy Marine Corps Intranet (NMCI) equipment/peripherals, and multi-function devices/printers. The Staff IT Services Support shall also serve as a liaison between the Headquarters staff and the Next Generation Enterprise Network (NGEN) management team performing Command Technical representative (CTR) functions.
• Provide Tier 1 level IT administrative and technical support to users.
• Work with Staff ISSOs to validate NMCI (NGEN) equipment inventories, services and ad hoc requirements.
• Process MAC requests, CLINs, and Task Order Modifications as required to meet staff requirements.
• Coordinate Staff NMCI (NGEN) equipment refresh with staff ISSOs. Liaison with NMCI (NGEN) personnel in the development of the refresh plan including equipment delivery, workstation upgrade, problem resolution, equipment pickup and follow-on database updates to NET.
• Coordinate emergent NMCI (NGEN) network/systems upgrades with NMCI (NGEN) Team Leads and staff ISSOs to facilitate smooth transition and minimize impact to staff operations.
• Maintain accurate Staff VIP listing. Liaison with NMCI (NGEN) personnel to update VIP database, as required. Review and report status to IT Services Support Supervisor at least monthly.
• Liaison with NMCI (NGEN) Help Desk, Field Delivery Services and other support organizations to resolve staff issues/problems in a timely manner.
• Liaison with USFF NGEN Force IT Management Team to process orders, update information, and obtain engineering services.
• Liaison with NMCI (NGEN) personnel to conduct software testing for implementation on NMCI (NGEN) network.
• Participate in scheduled or periodic NMCI (NGEN) training sessions and coordination meetings. Provide report to IT Services
• Support Supervisor concerning potential impacts to staff.
• Maintain accurate inventory of all IT equipment and accessories.
• Provide support in the management and issuance of mobile devices.
• Process and manage IT service requests.
• Provide CPR support as required.
• Interface with government and/or commercial telephone service providers to provide office phone service to the staff to include setup/issuing, maintenance and troubleshooting/repair of phones.
Job Requirements:
• High school
• Minimum 2 years of experience working in NMCI (NGEN) environment to include expertise in NMCI (NGEN) NET and knowledgeable with NMCI (NGEN) CLINs and services.
• Minimum of 2 years of experience in providing Tier 1 or higher customer support.
• Proficient in the use of Microsoft Office Products, including Word, Power Point, Excel, Outlook.
• Ability to work on multiple projects at a time and prioritize efforts to meet deadlines.
• Excellent communication skills and possess a proven ability to be a self-motivated member of the IT Support Services Team.
• Must have an active secret clearance
• Must have a CompTIA Security + certification