Staff Developer

Job Description

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50,

Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk.

We’re looking for a

Staff Development Support Engineer to be part of making this happen.

Staff Development Support Engineer:

About the Role

Arctic Wolf Networks, Inc. (AWN) is seeking a Staff Software Development Support Engineer to join our Software Development Support (SDS) organisation. As a senior individual contributor, you set technical direction for complex customer-impacting investigations, lead escalations, and raise the bar for diagnostics and operability across Product and R&D.

You operate end‑to‑end on the hardest problems spanning software, infrastructure, and cloud. You guide technical approach, shape observability and diagnostics strategy, and coordinate cross-team execution to accelerate root‑cause identification and durable fixes—including authoring or reviewing critical PRs when appropriate.

Beyond resolving incidents, you mentor SDS engineers, lead technical design and postmortem reviews, and drive systemic improvements that eliminate classes of defects and reduce toil across teams.

Responsibilities Include:

• Own and drive complex, escalated issues from intake through resolution
• Perform deep technical troubleshooting across software, cloud, and infrastructure layers
• Analyze logs, metrics, and telemetry across distributed systems
• Perform advanced debugging, including:
• Application and service log analysis
  • Memory dump and crash analysis (e.g., WinDbg)
  • Performance tracing and system-level diagnostics
  • Kernel debugging (Windows, Mac, Linux - in that order)
• Reproduce issues by building scripts, automation, and test environments
• Work across AWS, Azure, and local environments supporting Windows, macOS, and Linux
• Partner with R&D teams to log high-quality defects, provide reproduction data, and propose fixes
• Submit and review pull requests for fixes, observability improvements, and tooling
• Identify recurring issues and drive automation and process improvements
• Collaborate with Support, Product, Problem Management, and Principal Engineers on large-scale investigations
• Contribute feedback to architectural designs, diagnostics strategy, and data flow improvements
• Document findings, workflows, and technical learnings to improve operational maturity

Please note: This role may involve on-call responsibilities and light travel.

About You

You are a technically curious, engineering-minded problem solver who enjoys working on ambiguous and challenging issues.

You bring:

• Strong troubleshooting skills across software and systems
• Experience reading, debugging, and modifying code
• Background in networking, security, or distributed systems
• Strong ownership mindset—comfortable driving issues independently
• Excellent written and verbal communication skills
• Comfort working without scripted procedures

Technical Experience (Preferred)

• Windows and multi-platform OS experience (Windows, macOS, Linux)
• Cloud platforms (AWS, Azure)
• Observability tooling (Elastic Stack, Kibana, logging pipelines)
• Scripting and automation (PowerShell, Python, Bash, Ruby)
• Databases and data platforms (MS SQL, MySQL, Athena, Databricks)
• Containerized environments (Docker, Kubernetes)
• Ticketing and collaboration tools (Zendesk, Jira)
• Memory dump and performance analysis tools (WinDbg, ETW/XPerf)
• Experience with debugging AM-PPL kernel driver
• Experience with REST APIs

Security experience is preferred but not required. We provide comprehensive cybersecurity training during onboarding and throughout your career.

Qualifications

• Bachelor’s degree or foreign equivalent in Computer Science or related field, or equivalent combination of education and experience.
• 10+ years in software development or related role.

Environment and Physical Demands

• Work is primarily sedentary in nature and can be executed in sitting or standing positions in an office environment.
• Requires the ability to utilize technology, including using a keyboard, verbal communication, and working with device screens that require visual acuity.
• If located in a company office, mobility is required to physically navigate the space.
• In the event of business travel, mobility is sufficient to use public and private transport and navigate to essential locations.
• May include moving or lifting 25 pounds or less (e.g., office chair, reams of paper).

Travel Requirements

Typically, 10% or less of business travel

Exemption Status to be reviewed by Legal.

Exempt

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information. 

Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment.