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We are looking for Staff AI Forward Deployment Engineer to establish and grow our presence in India. In this role, you won't just be building chatbots; you will be the technical architect and strategic lead for our most critical customer deployments. You will bridge the gap between complex AI research and real-world business impact, serving as the technical face of Five9 for our clients in the region.
What You’ll Do
- Strategic Execution: Lead the design and deployment of sophisticated NLP models and conversational AI agents for high-stakes enterprise clients.
- Team Leadership: Mentor a team of AI engineers and data scientists, providing technical guidance, code reviews, and career development.
- Customer Partnership: Act as the primary technical point of contact for customers, translating vague business requirements into robust technical roadmaps.
- Data Strategy: Oversee the end-to-end data pipeline—from cleaning and organizing messy real-world text data to implementing advanced RAG (Retrieval-Augmented Generation) patterns.
- Optimization & Benchmarking: Define the standards for testing virtual agent performance, ensuring our models meet high accuracy and ethical AI standards.
- Cross-functional Collaboration: Work closely with US-based Engineering and Product teams to ensure the "voice of the customer" in India influences our global product roadmap.
What We’re Looking For
- NLP & LLM Expertise: Deep experience with NLP systems, Large Language Models (LLMs), and prompt engineering. You should know how to move beyond "out of the box" solutions to create production-grade AI.
- Statistical & Experimental Rigor: A mastery of A/B testing and model evaluation metrics. You don’t just build models; you prove they work using data.
- Consultative Mindset: Exceptional communication and consultative skills with a user-first mindset.
Requirements
- Education: Bachelor’s or Master’s degree in Computer Science, Data Science, or a related quantitative field.
- Experience: 6+ years of professional experience in Data Science/ML, with at least 1-2 years in a lead or senior capacity.
- Python Mastery: Expert-level Python skills and familiarity with the ML ecosystem (PyTorch, HuggingFace, LangChain, or similar).
- Customer-Facing Background: Proven track record of working directly with external clients or stakeholders to deliver technical products.
- Leadership Presence: Experience working with global teams across different time zones (specifically India and US).
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.