Essential Functions:
Activating bulk proprietary gift cards for scrip program customers, to include billing and application of payments. Billing fleet carwash invoices, posting payments and monitoring the receivable status of fleet card customers and initiating collection action when needed. This includes posting journal entries and account reconciliation responsibility for the fleet customer accounts receivable account. Monitoring chargeback activity using online tools and corresponding with our credit card processor on fraudulent chargebacks, challenging what has been charged back and recovering funds for our stores. Also following-up with appropriate department heads when fraud is detected and responsible for processing journal entries and charges to franchises when activity warrants based on individual franchise agreements. Auditing vendor invoices to determine if franchises should be charged sales tax. Posting invoices and credits daily for the franchises in the Accounts Receivable system. Responsible for printing and mailing the franchise invoices and credits weekly. Answer franchises phone calls and emails – provide invoice copies, research disputed transactions, answer questions. Deposit checks. Resolve checks in unapplied/unassigned status. Special projects as assigned. Increases professional and technical knowledge by attending educational workshops; reading professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing Financial and Key Result Area targets pursuant to Company plan guidelines.
Qualifications
Bachelor’s degree in business or related field preferred. Other combinations of experience and education that meet the minimum requirements may be substituted 2 years’ experience working with customer service/support or more preferred Excellent communications skills with a strong customer service focus Ability to interact tactfully with external and internal customers Strong organizational skills with attention to detail and ability to prioritize work load Advance in MS Access, Excel, PowerPoint and Word
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete physical activity inventory of the position includes:
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:
THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND /OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.
NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees.
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