STA: Lead Credit Revisions

STA: Lead Credit Revisions and Annual figures | Easy & Guided Lending | Lending & Event Finance |  Business Banking

Period: May-December 2026

Your role and work environment as Lead at Easy & Guided Lending

Entrepreneurs want to achieve their goals and realize their dreams. They require their banking needs to be fulfilled in a seamless and personal way. ING Business Banking NL works for clients in the full scope of Self Employed Micro, SME and Midcorporate segment. We empower our clients by connecting our solutions, knowledge and advice to their objectives.

Towards 2028 our mission is becoming the Best Bank for Business for our clients. We drive our way of working based on our three strategic focus points, being I) growing our business, II) leading in sustainability and III) improving our Digital Customer Experience. We have created three future-proof models to serve clients according to their banking needs and offer the right solutions.

Within Business Banking, we are building a performance culture of taking final responsibility, trusting your colleagues, and putting client and team interests central to everything we do.

Easy & Guided Lending is part of the Lending & Event Finance team, which is a professional and customer-oriented lending service organization.

Easy & Guided Lending focusses on strengthening operational management capabilities, create development opportunities within and between lending oriented teams, drive digitalization and adoption, and leverage on synergies with other domains.

Easy & Guided Lending is responsible for handling the operations of business lending products for Self Employed & Micro Companies as well as the SME segment, looking for a segment agnostic approach in also handling MidCorp clients where instant or fast track processes are available. The Easy & Guided Lending team is jointly responsible with Sales for the credit applications and inlife management for these segments.

Easy & Guided Lending has 5 teams, each team divided in several Customer Loyalty Teams (CLT’s) that consist of approximately 10 members. Our self-organizing CLTs are responsible for the end-2-end handling of all incoming customer requests in the field of Business Lending.

We are looking for a Lead for the Circle Credit Revisions, Watchlist & Annual Figures for the period of 6 months, starting in May 2026. The Lead reports to the Lead Easy & Guided Lending.

Our ambition is to offer the best service. We perform, build and improve customer service based on the following pillars:

• Operations: we help our clients within timeline, efficient and end-2-end
• Customer Experience: We offer excellent service for satisfied customers and add value to the client journeys together with the Tribe Business Lending
• People & Culture :  We are the place to be for ambitious employees that take responsibility in their own career development. We help each other and are open and transparent.
• Sustainability: We focus on profitable and healthy growth in a sustainable way
• Safe and Compliant: We are compliant and in control on the risks and processes we manage

What you’ll do

As a temporary team lead you will lead the Circle Credit Revisions. The team consists of 3 Customer Loyalty Teams – Krediet en Klantbeheer (KKB) handling early warning revisions, Watchlist and Annual figures. You facilitate the teams to be successful in their jobs. You steer on output and act fact-based, in which data is key. Together with the Leadership team and the CLT members you work on innovation, process optimalisation and excellent customer experience, while safeguarding credit risk and data quality.
The revision teams KKB and Watchlist assist customers facing financial difficulties in an early stage. We seek solutions for these clients and determine in line with applicable regulations & internal policies whether a loan can be continued on the same conditions or whether action is needed. The aim is to minimize losses actively and carefully for both customers and the bank.
The Annual figures team is responsible for the retrieval and quality of the financial figures of the clients with an obligation to send in their figures yearly, in the segments SME and Midcorp. After approval the figures are being sent to the COO team for processing in FINAN and create a risk rating.

It is important that a balanced risk assessment is made on financing with existing relationships, that changes are implemented and that these are discussed with the client. It is crucial that customer contact runs smoothly, that everything is processed correctly in our systems and that customer requests are followed up in accordance with policy, considering relevant laws and regulations.

 You will coach and manage the CLTs based on the following principles:

• You create the conditions that are necessary for employees to perform optimally, which positively influence customer satisfaction and minimize the risks for the bank.
• You are responsible for an optimally functioning team in which employees meet the required standards (quantitative and qualitative) and get the most out of themselves;
• You ensure that customer processes are managed and continuously improved for optimal customer service;
• Responsible for the internal and external relevant Risk KPIs, while dealing with increasing regulatory pressure and regulatory requirements on both financial and non-financial risk;
• You contribute and initiate (strategic) changes/ change processes, driving the business lending domain in a digital direction.
• You work in a stakeholder domain with the Tribe Business Lending, Business Banking Sales, CRM and CRM TA.
• This role requires experience in finding and executing the balance in a complex and changing environment. It combines a customer- and people-oriented attitude with analytical skills and result-oriented thinking.

Job requirements

• You have knowledge of business lending and relevant credit risk policies;
• Your Dutch is fluent, English is excellent;
• You build partnerships and work collaboratively with others to meet shared objectives;
• You create a climate where people are motivated to do their best to help the organization achieve its objectives;
• You hold yourself and others accountable to meet commitments;
• You build strong teams that apply their skills and perspectives to achieve common goals;
• You gain confidence and trust of others through honesty, integrity, and authenticity and demonstrate a feedback culture.

What do we have to offer

This is an internal temporary assignment. Your current employment conditions will remain applicable. The assignment is based on:

• Job grade 11 (Global Job Grade 17);
• Working in a dynamic and informal working environment in a close-knit team with enthusiastic and driven colleagues who want to make a difference;
• A 36-hour work week;
• Location Amsterdam.
   

Interested?

When you have interest in applying for the STA, please contact Jacqueline Hogervorst: Jacqueline.hogervorst@ing.com | 06-83640509