Job Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This position is categorized as hybrid on nightshift. This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.
The Role
The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.
As part of the transition of the MobileService (MS) + team and organizational structure from Retail Innovation to GM Envolve, the MS+ team supports critical operational tasks. As the program continues to grow, the volume of required daily activities continue to grow.
What You'll Do
Data Integration: Combine all data streams into a central Power BI environment (e.g. RPO/Subscription/Warranty/Financial/Enrollment/Retention)
Data Modeling & Cleansing: Create consistent, validated data models for tracking operational KPIs, and customer metrics and program forecasting.
Dashboard Development: Design interactive Power BI dashboards for operational tracking/metrics, and leadership executive summary.
Advanced Analytics: Conduct trend, predictive, and segmentation analysis (e.g., which services drive subscription renewals or regional adoption).
Enabling scenario planning (what-if analysis): e.g., what if rollout accelerates to X number of vans; what is cost/benefit per region; what subscriber conversion assumptions make the business case viable.
Process Automation: Replace manual Excel and SQL reports with automated data refreshes and self-service reporting.
Operational Insights: Identify efficiency opportunities (e.g., idle van time, service type profitability, technician allocation).
This hybrid role combines data engineering, analytics, and visualization—ensuring data accuracy, faster insights, and scalable reporting.
Your Skills & Abilities (Required Qualifications)
Bachelor’s degree in a Data Science, Mathematics, Statistics, Computer Science, Sales or Subscription
3+ Years in Data Analytics / Data Science or related field
Data Visualization - Proficiency in Microsoft Power BI – building dashboards, data models, and DAX measures.
Data Modeling & Integration- Experience designing data models, relationships, hierarchies, and calculated measures. Knowledge of Dataflows, Azure Synapse, or Dataverse integration (for GM’s enterprise systems) a plus.
Database & Querying - Strong SQL skills; ability to query large datasets from relational databases (e.g., SQL Server, Oracle). Familiarity with Data Bricks a plus.
Data Preparation - Proficient in Power Query (M) and data transformation for reporting accuracy. Experience with Python or R for advanced analytics or predictive modeling a plus
Reporting Automation - Ability to automate refresh schedules, pipelines, and alerts for Power BI reports. Experience with Power Automate and API integrations a plus
Statistical & Analytical Skills - Strong understanding of KPIs, variance analysis, forecasting, and trend detection. Predictive modeling and demand forecasting a plus
Excellent interpersonal skills, as well as excellent communication skills, verbal and written
Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPoint
What Will Give You A Competitive Edge (Preferred Qualifications)
Ability to think critically, solve problems, make decisions and build trust across the organization
Ability to guide team on multiple tasks and deliver results with aggressive timelines
Demonstrate self-motivation and the ability to grasp concepts quickly
Embrace data driven & customer insights to inform plans, launches, and iterations
Highly proficient in oral and written communication skills
Proven proficiency in analytical tools such as PBI, Power Automate and Knime
Background on emerging technological advancements such as AI
Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality
Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations
Desire to work in a complex and evolving environment and to bring an innovation mindset
Comfort working in a fast-paced start-up technology environment is essential
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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