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About the Team
The Cloud Platform SRE team in New Zealand is part of a global Cloud Platform organisation with counterparts in the US and Ireland. Our mission is to ensure the reliability and availability of the cloud platform that hosts Workday's engineering and customer environments. We are dedicated to improving platform reliability, observability, and delivering operational success at scale.About the Role
As a Cloud Platform Site Reliability Engineer, you will join a growing Auckland-based team. This role is instrumental in helping the team scale its impact across the global Cloud Platform organisation. You will bring a passion for identifying and solving problems in distributed environments spanning configuration, Linux operating systems, and networking.
You will be hands-on with distributed cloud-native environments, including Kubernetes-based infrastructure across public clouds (AWS, GCP). You believe that automation is the key to operating large-scale systems and are driven to ensure customer success. The platform you support is built using Cloud Native technologies (CNCF), providing a secure foundation on which Workday service teams and platform development teams can build, test, and deploy continuously.
Responsibilities include:
Identify, diagnose, and resolve reliability and performance issues across distributed cloud environments, including Kubernetes clusters
Design and implement automation solutions that improve operational efficiency, reduce manual effort, and enable the team to operate at scale
Develop and launch effective SLIs to ensure that SLOs are achieved through building an extendable observability architecture, runbook automation, and establishing new processes
Partner with platform service teams to craft and implement SRE standards for their respective services, defining benchmarks and automation to qualify services for production environments
Collaborate with global SRE counterparts in Pleasanton, Atlanta, and Dublin to share knowledge, align on best practices, and deliver consistent operational outcomes
Contribute to incident response, root cause analysis, and the development of detailed runbooks and processes that improve the team's ability to respond to and prevent future issues
Support and sustain the cloud platform infrastructure, ensuring high availability and reliability for engineering and customer environments
Participate in an on-call roster as part of a follow-the-sun model across three time zones, ensuring continuous platform coverage and rapid incident response around the clock
About You
1 to 8 years of experience in site reliability engineering, DevOps, or a related cloud-native infrastructure role
Hands-on experience managing distributed systems in a public cloud environment (AWS, GCP, or Azure)
BS in Computer Science or a related field, or equivalent practical experience
Other Qualifications
Proficient in cloud-native computing, whether gained through an SRE role, a DevOps position, or through dedicated career development — with a deep understanding of how to build and operate reliable infrastructure using CNCF technologies in cloud environments
Experienced with Kubernetes, ideally EKS and GKE, with the ability to manage, troubleshoot, and optimize containerised workloads at scale. Familiarity with related technologies such as Istio, OPA, Prometheus, and Grafana is a plus
Solid Linux/Unix background, with comfort navigating, configuring, and troubleshooting Linux-based operating systems in production environments
Proficient in programming languages such as GoLang, Python, or Ruby — with a preference for Go — and the ability to write automation, tooling, and scripts that improve platform reliability
Familiar with software development practices, including iterative delivery approaches, agile methodologies, CI/CD pipelines, and end-to-end testing, with the ability to contribute to code management and build pipeline processes
Excellent documentation and communication skills, with experience developing detailed runbooks, operational processes, and technical guides that enable the team and broader organization to learn and improve
Able to collaborate effectively as part of a globally distributed, multi-functional team while also working independently with minimal instruction. You are comfortable partnering with colleagues across diverse backgrounds and time zones
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
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