The Senior UX Product Manager at Lumin Digital serves as the product owner for the user experience, driving the strategy, prioritization, and delivery of platform-wide UX and accessibility initiatives. This role ensures that Lumin’s digital banking experience is cohesive, compliant, and consistently exceptional across products and clients.
Partners closely with Design, Engineering, Insights, and Product leadership to define and operationalize the UX roadmap. This includes improving usability, accessibility, design system adoption, and the overall user experience quality that differentiates Lumin’s platform in the market.
This position blends strategic product management, user-centered design thinking, and systems-level UX ownership. It translates insights into action, ensuring every product decision reinforces Lumin’s mission to deliver a trusted, modern, and accessible digital banking experience.
Essential Functions, Responsibilities, Experience:
Own the end-to-end product lifecycle for the overall User Experience, from discovery and definition to delivery, launch, and optimization.
Collaborate with cross-functional teams, including Engineering, UX, Marketing, and Sales, to define requirements and ensure successful execution.
Partner with UX Leadership to develop and communicate a compelling UX and Accessibility vision and roadmap that aligns with company objectives, customer needs, and market trends.
Drive initiatives that improve usability, design consistency, compliance (ADA/WCAG), and overall experience quality.
Conduct market research, competitive analysis, and user research to identify and validate opportunities for new features and product improvements.
Write clear user stories, acceptance criteria, and documentation that articulate problems, solutions, and desired outcomes.
Lead sprint planning, feature kickoffs, and other agile ceremonies, ensuring alignment and managing delivery timelines.
Track and evaluate product performance using key metrics such as adoption, engagement, satisfaction, and accessibility compliance.
Serve as the voice of the user, advocating for seamless, inclusive, and impactful experiences across all touchpoints.
Communicate product strategy, roadmap progress, and outcomes to stakeholders and executive leadership.
Perform other duties as assigned.
Position Specifications
Education:
Bachelor’s degree in Business, Product Design, Engineering, Human–Computer Interaction, or a related field preferred, or equivalent practical experience.
Additional certifications in product management (e.g., CSPO, Pragmatic, AIPMM) are a plus.
Experience:
5–7 years of experience in product management, UX strategy, or a related field, including at least 3+ years of leading experience-focused initiatives within SaaS or FinTech products.
Demonstrated success defining and delivering user experiences that drive measurable outcomes — such as adoption, engagement, and satisfaction — across complex, multi-feature products.
Proven track record partnering closely with UX, Research, and Engineering to translate insights into product vision, roadmap priorities, and scalable experience patterns.
Experience leading initiatives such as design systems, accessibility programs, journey mapping, or other cross-product UX alignment efforts.
Familiarity with Agile methodologies and tools such as JIRA and Confluence; experience integrating UX milestones and validation activities into product development cycles.
Knowledge, Skills, & Abilities:
Strong strategic UX mindset with a deep understanding of user-centered design, product discovery, and experience strategy.
Proven ability to connect research insights, business goals, and design execution into a cohesive product vision and roadmap.
Serves as the go-to person for user experience quality within the product team, balancing user needs, technical feasibility, and business impact.
Skilled in reviewing design concepts and providing actionable feedback on usability, flow, and interaction quality.
Strong analytical and insight-driven decision-making skills, leveraging both qualitative and quantitative data to inform priorities and measure UX outcomes.
Systems thinker with experience ensuring UX consistency, accessibility, and scalability across products and platforms.
Clear and persuasive communicator, capable of engaging and aligning both technical and non-technical audiences.
High degree of adaptability, ownership, and self-direction in a remote-first organization.
Familiarity with enterprise-scale software or FinTech environments, especially those with complex user journeys and regulated requirements.
Travel:
Less than 25% - Up to 65 work days of travel per year for a full-time employee