Responsibilities
Diagnose and resolve complex software problems in the areas of system configuration/setup, product functionality and bugs/enhancements.
Document issues and customer requests, following standard operating procedures and meeting SLAs.
Explain and demonstrate system issues to product development teams and convey customer
Troubleshoot and repair production databases, using sound understanding of relational database concepts such as indexes, foreign keys and triggers to safely perform the
Develop training content for customers and support team members.
Mentor junior team members.
Write and execute Structured Query Language (SQL) code against large databases.
Working Revenue Cycle Solution, Patient Accounting, and claims.
A successful candidate would possess the following qualities:
Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on patient care.
Solid analytical, research, and time-management skills with great attention to detail.
Excellent verbal and written skills interacting with development teams and clients around the globe.
Self-driven and a fast learner in a demanding environment.
Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.
Qualifications
Academic and Professional Qualifications:
Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials.
Mandate Experience
Minimum of 5 years relevant working experience in US accounting/Claims Management
Relevant working experience in Accounts receivable, Account Payable, Fixed Assets, General accounting and handling Banking compliance and claims
Working Arrangements:
Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift)
Able and willing to work after-hours, on-call and/or holidays