Responsibilities / Tasks
Start strong – Medical, dental, and vision coverage begins on your first day
Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
Keep learning – Take advantage of tuition reimbursement to further your education or skillset
Live well – Our wellness incentive program rewards healthy habits
Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses
GEA Group just added a new position to their Pharma Division! We are searching for a Senior Technical Specialist for our Service Team. The Senior Technical Specialist (STS) for GEA Pharma will focus on Oral Solid Dosage technology, equipment and processes and will provide a high level technical support for areas supporting Service and Aftermarket Sales Team(s), including internal and external help related to equipment, product line capabilities, opportunities for service upgrades and spare parts, as well hands on work for new system installations and commissioning and customer training for customers and colleagues.
Roles And Responsibilities:
The STS will perform onsite service work, including but not limited to troubleshooting, repairs, PM work, calibrations and other work-related responsibilities to meet customer expectations and business objectives.
When not dispatched to support field service this position will be responsible for providing remote support in areas of troubleshooting, root cause analysis, process and will be the support arm for our field service team, engaging with our CTCs and other resources providing solutions and recommendations resolving problems in the field
Provides onsite support as required in situations where added technical support or process issues arise in which primary resources have not been able to resolve nor was STS able to resolve remotely
Promotes and engages in areas of Continuous Improvements with the interface points of NAM, and our CTCs interfacing with Shared Services, and other key GEA Stakeholders and resources reviewing and improving E2E processes in support of our customers and our business objectives for growth and profitability
Works closely with Aftermarket Sales and Technical Services in reviewing service reports, URS and SOW identifying spare parts, upgrades, SLAs and overall service opportunities to better serve or customers
Works closely with all our OSD CTC sites and develops into the NAM SME for all Oral Solid Dose equipment and technologies.
Drives the training and development efforts for the FS team by working closely with the Service Management team and CTCs to review skill maps and established individualized training programs for learning which includes goals, objectives and timelines
Takes part in Key Account meetings and proactively handles open issues, technical support action items and other areas as required by the customer and by management
Handle parts delivery issues along with customer calls on technical problems and effectively resolves or engages appropriate SMEs within NAM or the CTCs to address unresolved issues
Works with the Director in supplying parts and service figures and validating reports and data directly helping the overall service management team to have greater visibility of key metrics and business critical objectives
Gather business intel for customer opportunities, spare parts history, equipment, obsolescence factors, FS history to support customer visits for sales opportunities fully preparing sales and management to effectively discuss opportunities and upgrades, assist on site as required
Works with the CTC Service Account Managers, Project Managers and participates in FATs at our OEM sites and SAT at customer sites in support of effective installations, commissioning, training and startup of new equipment.
Works close with the Director of Service and Service Management Team toward achieving financial and business growth objectives and participates in strategy sessions to help define and initiative plan for current and future goals.
Engages in other responsibilities as required to support Pharma Service business goals and objectives
Your Profile / Qualifications
Profile And Qualifications:
Bachelor's degree in mechanical, electrical, or chemical engineering HIGHLY PREFERRED
10+ years of directly related experience in a role showing a high degree of success and achieved status in service and equipment Service, installation and commissioning of Pharma OSD equipment and was regarded as a technical Subject Matter Expert, (SME)
Requires experience and a track record of successes in Batch, Granulation, Tablet presses with the pharmaceutical industry
Must have diverse skills in technical support with E2E process from design through installation of systems and aftermarket service and support
Must have knowledge of pharmaceutical processing equipment, FDA regulations and standards such as cGMP, ISPE, USP, etc.
Must possess the skills of remote support and have great communication abilities and the tools necessary to effectively solve problems
OSHA 10 training and basic certification
Analytical capabilities, problem-solving skills and ability to think and offer solutions to customer issues quickly
Strong Customer / market orientation with commitment to fast customer responses
Adapts well to changes in assignments and priorities
Ability to collaborate with dynamic and diverse teams
Must be willing to travel 75% domestically, including Canada and Puerto Rico.
The typical base pay range for this position at the start of employment is expected to be between $36.00 - $45.00 per hour. GEA Group has different base pay ranges for different work locations within the United States.
The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.
Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
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