Sr. Supply Chain Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Dexcom is seeking a nimble, driven, and forward-thinking Senior Supply Chain Analyst to join our rapidly growing team. In this role, you will serve as the daily interface between Dexcom’s internal departments, our European 3PL warehouses, and a select group of partners. Your primary responsibility will be to lead the daily tasks and processes within the Outbound Fulfilment team, ensuring that operations run smoothly and tasks are completed promptly so that service level agreements (SLAs) are consistently met. You will also ensure
customer issues are resolved efficiently and effectively. In addition, you will be responsible for identifying and driving process improvements, with a strong focus on managing complaints and escalations.

Where you come in:

You will lead daily processes, tasks, and escalations within the Outbound Fulfilment team.
• You will act as the daily interface between Dexcom’s internal departments across Europe, our 3PL warehouses, and a select group of clients.
• You will ensure that shared email inboxes are monitored without interruption to enable timely communication and issue resolution.
• You will proactively identify and resolve fulfilment issues and escalations to ensure SLAs are met.
• You will ensure transactional completeness in various IT systems.
• You will ensure internal and external processes are in place and followed.
• You will identify and implement process improvements.
• You will be responsible for creating and updating internal SOPs

 You will act as the first point of contact and take ownership of urgent complaints and escalations.
• You will manage communication with internal Dexcom teams regarding process changes, delays, and major incidents.
• You will be responsible for providing training and knowledge‑sharing sessions to the Outbound Fulfilment team and relevant internal teams.
• You will review tender requirements, support implementation and contract fulfilment.
• You will work on product upgrades, as well as new product and market launches.
• You will perform other duties as assigned.

What makes you successful:

You should be fluent in English.
• You should have a minimum of 6+ years’ experience in supply chain, logistics, or customer operations.
• Experience in a fast-paced environment is preferred.
• Prior experience in a global or multinational environment is an advantage.
• You should have good verbal and written communication skills.
• Experience working with ERP systems (Salesforce, Oracle, SAP) is preferred.
• Proficiency in Excel and Tableau would be a bonus.
• You should have the ability to prioritize workload and work independently.
• Flexibility around work tasks and timescales is essential.
• Candidates with experience in team leadership or management will be viewed favorably.
• Ability to accommodate GMT working hours as agreed is a must.

What you’ll get:

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location. 
• Language premium allowance if applicable.

Travel Required:

• 0-5%

Experience and Education Requirements:

• ​Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Flex Workplace:

• Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €3,102.50 to €3,832.50 gross. Final offer will depend on your qualifications, competencies, and professional experience.

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