Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
The Sr. Specialist, Global People Services & Solutions role at Micron offers an outstanding opportunity to be part of a world-class team dedicated to transforming HR services in Taiwan. You will play a pivotal role in ensuring flawless execution and delivery of HR services while collaborating with teams across the globe. This is your chance to contribute to Micron's ambitious vision and make a tangible impact on our company's success!
Customer Inquiry & Case Management
- Receive and respond to employee and collaborator inquiries through designated tools and channels promptly and professionally.
- Independently assess, resolve, and own employee and collaborator inquiries, exercising judgment on non-standard cases within policy and compliance boundaries.
- Advance complex or sensitive cases to senior team members, Service Manager, or COEs as per defined guidelines.
- Ensure a positive employee experience by providing clear, empathetic, and compliant responses.
Service Delivery, Monitoring & Continuous Improvement
- Complete assigned services in line with defined SLAs, compliance requirements, and quality standards.
- Proactively monitor service performance, identify operational risks, and initiate corrective actions with minimal supervision.
- Maintain and update SOPs, work instructions, and knowledge base articles to ensure accuracy and usability.
- Find opportunities for process improvement, standardization, or automation, and partner with Service Manager or COEs to drive implementation.
People Transactions And Programs Across The Employee Lifecycle
- Coordinate day-to-day HR operations supported by the Country Services Team with a focus on accuracy, timeliness, and data integrity.
- Ensure data accuracy, audit readiness, and adherence to internal controls.
- Serve as Country/Site GPSS point of contact with a solid understanding of local regulations, practices, and cultural considerations.
- Collaborate with COEs and Regional Teams to assist in rolling out country-specific policies, programs, and process modifications.
Vendor & Collaborator Coordination
- Monitor vendor service delivery using dashboards, reports, or vendor-provided tools.
- Validate vendor outputs or documentation against agreed requirements and bring up discrepancies to the Service Manager.
- Assist with invoice verification and documentation review, advancing exceptions as needed.
Collaboration, Learning & Change Support
- Work together with People function COEs and Regional Services Teams to assist in service delivery and resolving issues.
- Assist Regional Services Teams by offering country-specific insights and operational assistance.
- Participate in initiatives to standardize and improve HR services regionally or globally.
- Actively build expertise in assigned services and identify learning opportunities to strengthen individual and team capability.
- Support change adoption by following new processes, tools, or policies and providing user feedback.
Skills & Experience
- Demonstrated capability to operate autonomously in a dynamic setting, handling full responsibility for designated HR services.
- Solid knowledge of labor law, HR lifecycle transactions, and/or HR systems (e.g., Workday).
- Experience driving process improvements, standardization, and operational excellence.
- Experience bringing to bear automation and AI tools to improve HR operations, efficiency, and data quality.
- Strong problem-solving skills, with the ability to prioritize and make recommendation in ambiguous situations.
- Comfortable working in a matrix, global environment.
Qualifications
- Bachelor's degree or equivalent experience.
- Typically 5+ years of HR operations experience; additional experience supporting country or site-level services independently is preferred.
- Proficient in English communication.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact at hrsupport_taiwan@micron.com.
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.