Job Title:
Sr. Specialist, Account Manager (Mandarin Speaker)Job Description
The Sr. Specialist, Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.You Will
Ensure that client's customers are satisfied with our client's services and resolve escalated issues
Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
Evaluate our client's customer needs and propose potential solutions
Be a single contact for our client's customer
Use data to fix customer concerns/roadblocks prohibiting satisfaction
Manage external competitive pressures and handle objections
Work with multiple partners, building relationships with decision-makers at all levels
Manage sales territory and achieving monthly quotas
Negotiate in tough situations
Identify risk and barriers to success; develop contingency plans
Identify opportunities for additional product or service sales
Use data to help influence buying/renewal process
Work with a team and report directly to a Sales Manager
You Have/Are
Native Chinese
Graduates with a Degree and has relevant working experience preferred
Proficient in Mandarin and English to support Greater China Region
Minimum 5 years of experience in Sales exposure
Minimum 1 year of Microsoft Renewal experience
Experience in high-volume calling
Previous experience with sales and customer experience
Enthusiasm for new technology
Experienced in using MS Office, PPT, MSX CRM
Experience working with Salesforce.com or similar Client Relationship Management tool
Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences
Experience providing and implementing solutions when needed
Privacy and Information security
Adhere security requirements in the process.
Protect the privacy of personal information.
Our Benefits and Perks
Group Term Life Insurance
Group Health Insurance with coverage for dependents
Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
Employee Assistance Program
Rewards and Recognition Program
Learning and Development Program
Fun & Diversity Employee Engagement
Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
Other information
Working Arrangement: Hybrid 3 days WFO (Tue-Thu), 2 days WFH (Mon & Fri) *subject to change based on business requirement
Working Hours: Monday to Friday, 9AM-6PM
Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur
If this sounds like an interesting opportunity, hit apply!
*Only shortlisted candidates will be contacted.
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
English (Required), Mandarin (Required)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents