Sr Solutions Design Consultant

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

This Senior Solutions Design Consultant role in the Digital and Customer Experience Technology group, specifically within the Contact Center Technology team, is responsible for leading the design of Contact Center solutions. The consultant guides the functional design of systems, ensuring alignment with business objectives and user needs. This role emphasizes expertise in Contact Center technologies and collaboration with stakeholders to define and shape solution architecture. The role provides technical leadership by defining precise steps and processing logic across multiple platforms, ensuring that specifications meet business requirements. Additionally, the consultant offers senior-level technical guidance to IT management and technical teams, supporting complex decision-making and driving innovation in technology selection, especially when requirements are not fully defined.

The Senior Solutions Design Consultant, is responsible for leading the design and development of application systems across the organization’s technology landscape. This role focuses on translating business and user requirements into robust application solutions, overseeing the development lifecycle, and ensuring the delivery of high-impact systems. The consultant also evaluates emerging technologies to enhance application performance and scalability.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Strategic Development & Execution: Perform and coordinate complex solution design activities. Understand the business requirements and translate them into system and application design that is aligned with our technology roadmap. Design and document the technical functionality, infrastructure, interfaces, and integrations. Lead the design of cost-effective and innovative solutions to meet both business objectives and the goal of operational efficiency. 
• Strategy and Roadmap: Contribute to technology roadmaps that are aligned with the bank’s vision, strategy, and business objectives. Lead multiple complex technology solutions while maintaining consistency across the platform, adopting best practices and pushing forward continuous improvements.
• Stakeholder Management: Act as the solution lead and interface with the project teams by driving and moderating design review sessions to walk stakeholders through and ensure that the overall design aligns with business requirements as well as architectural directions. Support and mentor junior designers and developers through knowledge sharing, collaboration and effective problem solving.

Who You Are

• You can demonstrate 8-10+ years’ experience in. designing, developing, implementing and supporting applications with expertise in most of the following: Contact Center IP Telephony, Voice, Chat, Call Recording, workforce Management systems like VMWare, Genesys, Verint, Cisco Call Manager etc , Databases (Oracle, SQL Server), Cloud (Azure, AWS), ETL (Informatica, SSIS), and Tools (Tools: source control/issue management: Git, TFS, JIRA, Azure DevOps)
• You embrace and champion change. You are passionate about being on top of technology trends. You'll continuously evolve your thinking and the way you work to deliver your best.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You have a degree/diploma: Bachelor’s degree or equivalent in Computer Science or Technical discipline.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• Values matter to you - You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Client Service, Service Standards, Strategic Objectives, Technical Leadership, Technology Implementations, Technology Operations, Work Collaboratively