Assurant is seeking a Senior Software Engineer to join our Contact Center Delivery Team. The Contact Center Delivery Team provides valuable customer experience and cost savings enhancements to Contact Center applications. A successful candidate will need to have extensive experience designing, developing and maintaining scalable, secure, and performant Applications and APIs, mentoring junior engineers, leading architecture, and ensuring adherence to best practices in an agile environment.
What will be my duties and responsibilities in this job?
Guide and mentor junior developers, fostering a high-performing team culture and knowledge sharing.
Lead the technical design, development, testing, and maintenance of robust, scalable, and performant APIs.
Drive the technical architecture of API platforms, ensuring solutions are flexible, scalable, and meet business needs.
Implement software design patterns, conduct code reviews, and promote best practices for maintainable, secure, and efficient code.
Design, develop, and deploy applications using a wide range of Azure Platform as a Service (PaaS) offerings, including App Services, Azure Functions, and Logic Apps.
Design, configure, and manage API gateways using Azure API Management (APIM) to publish, secure, and monitor APIs.
Implement API policies in APIM for security, caching, throttling, and request/response transformations.
Integrate APIM with other Azure services like Azure Key Vault, Azure Monitor, and Azure Active Directory for enhanced security and monitoring.
Optimize APIs and backends for performance, scalability, and reliability.
Design and implement robust security and authentication mechanisms for APIs, adhering to industry standards.
Work in an Agile environment, leveraging DevOps practices and Continuous Integration/Continuous Delivery (CI/CD) for frequent, reliable releases.
Design and implement CI/CD pipelines for automated application and API build, test, and deployment using Azure DevOps or GitHub Actions.
Use Infrastructure as Code (IaC) tools such as Terraform to automate the provisioning and management of Azure resources.
Monitor, troubleshoot, and optimize application and API performance using tools like Azure Monitor, Application Insights, and Datadog.
Liaise with cross-functional teams, including Product Owners, QA, and other engineering teams, to gather requirements and deliver integrated solutions.
Create and maintain detailed technical documentation for APIs, processes, and best practices.
Act as subject matter expert for Contact Center APIs and services to support customer integrations.
On-Call Support Management - oversee the on-call support team that provides continuous contact center support outside of standard business hours, ensuring timely resolution of critical incidents, system malfunctions, and emergencies.
Schedule Management: Develop and manage fair, rotating on-call schedules to ensure 24/7 coverage and equitable workload distribution.
Incident Response: Oversee the response to critical incidents, system alerts, and emergencies, ensuring timely and effective resolutions.
Escalation & Communication: Establish and enforce clear communication protocols and escalation procedures to ensure issues are directed to the right individuals or teams quickly.
Team Support: Provide support and guidance to on-call team members, helping them to resolve complex issues and maintain service levels.
Process Improvement: Conduct post-incident analysis to identify areas for improvement, refine strategies, and enhance future emergency response.
What are the requirements needed for this position?
Bachelor’s degree in Computer Science, Management Information Systems, or related area.
7+ years of Java/J2EE development, hands-on troubleshooting and deployment experience.
7+ years of overall experience Java/J2EE development with REST APIs, Spring Boot, XML, JSON, Swagger.
8+ years of RESTful and/or SOAP web services.
5+ years of experience with GIT, GitHub, CI/CD Automation.
5+ years of proven experience in designing, implementing, and managing solutions with Azure App Services and Azure API Management (APIM).
Experience with Terraform and Infrastructure as Code (IaC)
What other skills/experience would be helpful to have?
Familiarity with Mulesoft ESB, Anypoint Studio, API Management and CloudHub.
Familiarity with other Azure integration services, such as Logic Apps, Event Grid, and Service Bus.
Familiarity with containerization using Docker and Kubernetes.
Familiarity with Websphere Application Server (WAS).
Good understanding of SOA and Integration Patterns.
Experience with Relational Databases and schema design.
Proficiency in automation, CI/CD, and DevOps practices.
Experience with Unit Testing & Performance Testing.
Contact Center Experience highly desired (IE: Exposure to and Integration with Cisco CVP Applications).
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Pay Range:
$88,000.00 - $147,000.00Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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