Job Overview:
Manage and coordinate all information Technology support activities related to computer operations in a client / server environment, to restore service and/or identify and correct core problem. Configures, installs, maintains, and upgrades computer systems hardware and software Administers and maintains security of operating systems. Restores files or systems by designing, writing, and implementing back-up procedures. Provides operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices. Performs recovery procedures, scheduling and back-ups and monitors batch processes.
Roles & Responsibilities:
• Forecast IT resource requirements including personnel, software, equipment and facilities and make recommendations to senior management.
• Develop detailed schedules for all information system equipment to obtain maximum utilization
• Establish and implement Information Technology (IT) policies, procedures and standards and ensure conformance with information systems goals and procedures.
• Provide advice, support and guidance to site IT infrastructure as well as manage assets, backup/restore operations, preventive maintenance, and system protection.
• Provide technical leadership and act as mentor to junior staff. Delegate IT support tasks, provide training, advice, and assistance when necessary and aid in personal development.
• Provide technical leadership in the effective use of internal data processing, automated office systems and data communications.
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
• Participate on global and regional project teams.
• Set up and maintain library and materials for end-user’s reference.
• Perform other duties as required.
• May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
Qualifications:
• Bachelor’s degree in computer science or related field Req
Required Skillset:
• 7 years’ experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment as a team leader; or equivalent combination of education, training, and experience Req
• Working knowledge of Microsoft server, workstation, and networking technologies. Intermediate
• Working knowledge of industry standards with regards to system and network administration. Intermediate
• Possess excellent verbal and written communication skills. Advanced
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients. Advanced
• Project management exposure. Advanced
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.