Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
WHO WE ARE:
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!
To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.
TITLE: Sr. Site Reliability Engineer -Senior Manager
WHAT YOU’LL DO:
As a Senior Manager of Site Reliability Engineering (SRE) at, you will play a critical role in ensuring the reliability, scalability, and performance of our global software infrastructure. This role is an individual contributor position focused on inward-facing responsibilities, where you will directly contribute to maintaining and enhancing the stability and efficiency of our systems.
Job Functions & Responsibilities:
Take ownership of maintaining and improving the stability and reliability of our software systems, ensuring minimal downtime and maximum availability. Monitor system health, diagnose issues, and implement effective solutions to prevent recurrence.
Collaborate with engineering teams to optimize the performance and efficiency of our infrastructure. Identify performance bottlenecks, conduct capacity planning, and implement optimizations to enhance system scalability and responsiveness.
Lead incident response efforts during critical incidents, working closely with cross-functional teams to restore service and minimize impact on business operations. Conduct post-incident reviews to identify root causes and implement preventive measures.
Develop and maintain automation scripts, tools, and workflows to streamline operational processes and reduce manual intervention. Implement infrastructure as code practices to automate deployment, configuration management, and resource provisioning.
Champion the adoption of reliability engineering best practices within the organization. Implement monitoring, alerting, and observability solutions to proactively detect and respond to system issues.
Create and maintain documentation, runbooks, and knowledge base articles to capture system configurations, procedures, and troubleshooting guidelines. Facilitate knowledge sharing and cross-training to empower team members and improve overall system understanding.
Perform all other duties and activities as required.
Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:
Mission: To empower insurers to reimagine the future of insurance
Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses
Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead
Competencies:
Core Employee:
Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.
Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals; includes the ability to recognize and incorporate a broad range of diverse perspectives
Problem Solving: Can analyse complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions
Accountability: Willingness to accept responsibility for your actions and work; ability to set and achieve meaningful outcomes for oneself
Adaptability: Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued
Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others
WHAT YOU’VE DONE:
REQUIRED:
Bachelor's degree or higher or equivalent additional years of experience
6+ years’ experience in a similar function
Knowledge, Skills, Abilities & Behaviours:
Proficiency in cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
Strong scripting and programming skills in languages such as Python, Bash, or PowerShell.
Experience with infrastructure as code tools such as Terraform, Ansible, or Puppet.
Deep understanding of containerization technologies such as Docker and Kubernetes.
Excellent problem-solving skills and a proactive approach to troubleshooting and resolution.
Strong communication and collaboration skills, with the ability to work effectively in a cross-functional environment.
Work Environment & Other Requirements:
Travel: [X] 0-10% [] 11-25% [] 26-50% [] 51-75% [] 76-100% Special Hours:
Work Authorization: Must be legally authorized to work in the country of the job location
Physical Requirements: [X] Sedentary Work [] Light Work
Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work
WHAT WE STAND FOR
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improves our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, colour, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.
We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.
To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/
Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.
Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.
Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.
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