This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
Ensure market complaint investigations and related activities are completed as per specified timelines in procedures.
Collaborating with sub-functional and functional leaders across the company for market complaint related investigation.
Support the Field Actions (Product/Mock Recall) & Corporate Product Hold & related activities.
Review / Approve the Field Alert Report (FAR) or Quality Defect Report (QDR) assessment & communicate to external stakeholders/partners for regulatory notification (as applicable).
Ensure that QMS elements such as Document Change Request (DCR), Change Control Management (CCM) or Non-conformity (NCR) and Corrective and Preventive Action (CAPA) related to function are processed and closed appropriately.
Conducts market complaint trending including review of investigation reports.
Monitor that all the function related KPIs & targets are met, as per requirement.
Facilitates professional development, training, for functional Staff.
Escalate the non-compliances (if any) observed with the resolution proposals for discussions with the Department of Head
To be the part of all internal and external audits and inspections and prepare the response of observations raised during regulatory inspections associated with Market Complaint and retain sample with Audit & Inspection team. Ensuring data is provided for data for Audit(s).
To monitor and plan day to day activities related to Retain Sample (RS) management on day-to-day basis and to communicate the challenges, updates, compliance levels to Head of Department.
Responsible to drive the continuous improvement plans with Head Quality and cross functional partners, and to ensure all time readiness of the facility in response to the regulatory Inspections.
Ensure end to end process of retain sample management - ensuring the facility of storage in state operation for intended usage, qualification, and necessary modification.
Review global procedure and update local procedure as and when required.
Review manufacturing out of Specification (OOS) and Out of Trend (OOT) report and support in investigation.
Ensuring trend preparation of Market complaint / LBINV elements as per the frequency.
To allocate work to the team and ensure the co-ordination within team and across cross functional team
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.